Subject: Re: Warranty status list
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 16 Jul 2020 03:58:26 -0700 (MST)

Thanks Heta, 

Seems like we have a plan now to manage our warranty queue. Ashish would send you the the sheet back showing how many tickets we have worked on. You can then remove them from the updated sheet when you send. 

or else we would be able to remove. Whatever you say. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, July 16, 2020 4:26:04 PM 
Subject: RE: Warranty status list 

Hi Pritish, 

Thank you. I agree with this approach. 

I will provide an updated list to you when necessary, but all orders up to today should be on that sheet. 

From: Pritish Nandi <[email-masked]> 
Sent: 16. juli 2020 12:48 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: ashish <[email-masked]> 
Subject: Re: Warranty status list 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

The warranty agents were updated on how to handle the sheet and work on the pending tickets. PFB the procedure they would follow: 

    * If we see an entry in the sheet as invoiced then they check the RMA date, if the RMA date is above 30 days we use the email template to tell the customer that the replacement has been delivered and close the case. 
    * If the RMA is less than 30 days old however, showing invoiced in the sheet, then we would check if return label has been sent to the customer. 

a) If the return label is sent to the customer then we would use the same template to tell the customer that the replacement has been delivered and close the case. 

b) If the return label is not sent then we send a new return label to the customer and close the ticket. ( do let me know if you agree to that) 

Rrgards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 16, 2020 1:45:29 PM 
Subject: RE: Warranty status list 

Great, thank you Pritish! 

From: Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 16. juli 2020 10:15 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ashish < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Warranty status list 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

Consider this done. 

Regards, 

Pritish 

From: "Heta Nyrhinen, HNYR" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 16, 2020 1:29:28 PM 
Subject: Warranty status list 

Hi Ashish and Pritish, 

I received an updated list about the warranty status, which should now include all warranty orders placed. 

As the amount of open tickets is low, please start checking the oldest pending tickets with this list, if we can close any of them. 

Please escalate the cases that you can’t find on this list or where we need to doublecheck the tracking to me as usual. 

Thank you for your efforts! 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C338be38a4eaf4693cd2b08d82975b0cc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304932757117928&sdata=IIJ6B4b4ZfnkPULzxco8LlYo13KcskZuq8WLOq2N1m0%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Chnyr%40eposaudio.com%7C338be38a4eaf4693cd2b08d82975b0cc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304932757117928&sdata=W9L08jorpTHojLGTUgSaj%2Fj4cmdhnzUVxWGFzml2MXo%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Chnyr%40eposaudio.com%7C338be38a4eaf4693cd2b08d82975b0cc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304932757127932&sdata=akuPoy6l9GB6YcgWHvaemhYn3Qa65N5rfuKTxSsEUCk%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C338be38a4eaf4693cd2b08d82975b0cc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304932757137923&sdata=2YdpPjDA6rWr3s%2B4QhgOm3O0AdHfDGa8l0T2E884XjE%3D&reserved=0 ]