Subject: Abandoned calls
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Matthew Broadley (MAEY)" <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 16 Jul 2020 08:54:16 +0000

Hi Matthew,

I’ve checked all abandoned calls in your queue and closed the duplicated ones.
There are now 37 active tickets from Abandoned calls in your queue.
Attached is the list of all these 37 tickets which need to be handled.

To handle these tickets, we have agreed with Sonomi to start at 12:00 AUS time zone tomorrow ( the 17th ),
so you have 3 hrs. to call back these customers and update the tickets.

If you need more time, please have Sonomi to go through the How to videos and Guide articles.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

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