Subject: RE: Abandoned calls
From: "Matthew Broadley (MAEY)" <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>, Andrés Figueroa (AFIG)<[email-masked]>
Date: Thu, 16 Jul 2020 06:42:24 +0000

Hi Sara,

It’s my understanding that training the new agent is the current priority. As such I’m unable to tend to my queue.

 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604
Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmaey%40eposaudio.com%7Cbdbe0648a83a451423de08d7bb2a4dac%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183662692948150&sdata=XjWLqklzZEKLrK6ZqSHW%2FAEGwFdmEnrHc82b8LxlrY8%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Cmaey%40eposaudio.com%7Cbdbe0648a83a451423de08d7bb2a4dac%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183662692958145&sdata=oYktpe231MH%2FTSdVl6rz4Dpws3B1uAk3rK6kz7RDKMM%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Cmaey%40eposaudio.com%7Cbdbe0648a83a451423de08d7bb2a4dac%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183662692958145&sdata=xw%2Bya%2BSYeRRoMLJ2YB5dU3caenCMvB%2BUY7YzlK1Ixu4%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Cmaey%40eposaudio.com%7Cbdbe0648a83a451423de08d7bb2a4dac%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183662692958145&sdata=SegwJbRpgJa6gjLrHMG9F8%2F6SEAnm1H2NhFNdT%2FKGnU%3D&reserved=0>

From: Sara Aknooni (SRAK) <[email-masked]>
Sent: Wednesday, 15 July 2020 10:35 PM
To: Matthew Broadley (MAEY) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi <[email-masked]>; Andrés Figueroa (AFIG) <[email-masked]>
Subject: Abandoned calls

Hi Matthew,

As informed yesterday, you have many abandoned calls in your queue, around 70 since Monday.
We have added Yamamoto to APAC English group, so he will be able to answer the calls from AUS, Hong Kong and Singapore, in both groups.

Heta and I have closed the duplicated phone numbers already,
but there still many of them in your queue.

Could you make sure that you are informing us if you are not able to take care of your queue or to deliver any of the assigned tasks to you?

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-660-noise-cancelling-bluetooth-headset-1000200&data=02%7C01%7Cmaey%40eposaudio.com%7Ca7710a1749544c64699b08d828bb7986%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304132942266445&sdata=vZWbgAhjbqJb3ntPsom6lCs2QGD3YONm2kXFYxQCnFc%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmaey%40eposaudio.com%7Ca7710a1749544c64699b08d828bb7986%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304132942276439&sdata=%2ByYwdWCmmFZ8Ne41APaif%2BosfdYAN3pkaKUwdPA16DM%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Cmaey%40eposaudio.com%7Ca7710a1749544c64699b08d828bb7986%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304132942276439&sdata=CRuE5EcQKUysPrHUDzl%2FpF%2FFJvVqvK54sjPmKKlGFFw%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Cmaey%40eposaudio.com%7Ca7710a1749544c64699b08d828bb7986%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304132942286431&sdata=X2%2FUXJi5aFyQtfLW2jcAMZ%2FxEBhtmTAO%2FlU%2BNdCyGys%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Cmaey%40eposaudio.com%7Ca7710a1749544c64699b08d828bb7986%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637304132942286431&sdata=xF91vYazCjPwyu0QYDYLXMhFuX5WtWL%2FlKULpNfUp1M%3D&reserved=0>

​