Subject: RE: Video tutorial
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Nusan Dubey <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Wed, 15 Jul 2020 07:52:00 +0000

Hi Nusan,

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Nusan Dubey <[email-masked]>
Sent: Tuesday, July 14, 2020 6:50 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: Re: Video tutorial

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

The videos have been uploaded. You can find them under Agent tools>Warranty Process and Agent Tools>Zendesk Chat.

Regards,
Nusan

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Nusan Dubey" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 20:18:38
Subject: RE: Video tutorial

Thank you Nusan.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Nusan Dubey <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 14, 2020 4:44 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Video tutorial

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Thanks for the links. I will upload them on the agent tools under sections warranty process and zendesk chat and let you know.

Regards,
Nusan

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Nusan Dubey" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 July, 2020 19:37:09
Subject: Video tutorial

Hi Nusan,

Following are the links to the videos made by Pritish.
If you have any questions on how to upload them on Guide, please let me know.

How to support Zendesk Chat
https://youtu.be/Yp6_Cz_7qz0<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FYp6_Cz_7qz0&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768298961&sdata=6PHtIdHPWPsOIw5VQHHhQRWUfE1SQtAxsjl14ZOUJVE%3D&reserved=0>
https://youtu.be/7ExjyrHidzM<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2F7ExjyrHidzM&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768308963&sdata=fLPFFEQU%2BWJOb1FD%2F169CGtKwnDnY9kUklJ9oAzD%2BpY%3D&reserved=0>
https://youtu.be/rXTAAithoks<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FrXTAAithoks&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768308963&sdata=sM62ZR1FTvauL91hm7BqHC%2BjzIN0cmannL8mMikIulU%3D&reserved=0>
https://youtu.be/fNo2dkD1fx0<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FfNo2dkD1fx0&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768318958&sdata=ankNjVTkORfZqZWBF1x%2B6JItM0%2BwJK4rBfBf9OMuFME%3D&reserved=0>

How to create Return label
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https://youtu.be/U8xHX4X1pig<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FU8xHX4X1pig&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768328953&sdata=GG2W7FIF1JifUoPoooiI0O2wv5p0avbc%2FIo%2BCeZNeYQ%3D&reserved=0>

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-660-noise-cancelling-bluetooth-headset-1000200&data=02%7C01%7Csrak%40eposaudio.com%7C324044672bc54bbdbd8708d82815e378%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637303421768338947&sdata=0YwKcks4mecyTYHt2KJ2hHM6EAeWM1G6Ca8%2BftCK02c%3D&reserved=0>

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