Subject: RE: Chat group
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 13 Jul 2020 13:45:53 +0000

Hi Saurabh,

I just tested them.
Here is the result.
As you can see, most of them are problematic.
Group
Country
Phone
Enterprise
USA
+1801 999 0966
Ok
Enterprise
Canada
+1 4508230862
Ok
Enterprise
Denmark
+45 787 59601
If you request a call back, dial 2 (Zendesk IVR)
Enterprise
UK
+44 01495 367607
Ok
Enterprise
France
+33 177513242
Ok
Enterprise
Germany
+49 32211 077441
Ok
Enterprise
Australia
+617 4410 3360
Starts with "Unfortunately all our agents are still busy", no greeting
Enterprise
Hong Kong
+ 852 3001 6536
Starts with "Unfortunately all our agents are still busy", no greeting
Enterprise
Japan
+ 81 50 3155 5631
Starts with "Unfortunately all our agents are still busy", no greeting
Enterprise
Singapore
+ 65 31292375
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
USA
+1 631 533 9810
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
Canada
+1 450 231 2095
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
Denmark
+45 7071 6469
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
UK
+44 7723 494761
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
France
+33 1 75 95 01 32
Ok
Gaming
Germany
+49 5130 962 8090
Ok
Gaming
Australia
+61 8 6336 9954
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
Hong Kong
+ 852 3001  6642
Starts with "Unfortunately all our agents are still busy", no greeting
Gaming
Japan
Not ready
Not ready yet
Gaming
Singapore
+65 3138 5463
Starts with "Unfortunately all our agents are still busy", no greeting

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Saurabh Dadu <[email-masked]>
Sent: Monday, July 13, 2020 1:52 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Re: Chat group

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

This is sorted, we have a little issue with Busy recordings in Zendesk. Thats getting sorted. But everything else is ok.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2020 4:52 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Chat group

Hi Sara,

Sorry for the hick-ups. This should be done in next 30 mins. Surender is fixing it. Its our bad that it was not tested properly.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2020 4:42 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Chat group

Hi - He called me as well, and Surender is on it right now.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2020 4:38 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: Chat group

Hi Saurabh,

Pritish just informed me about the issue with the Chat groups.

Here is the setup which I had sent it before.

The Green part is Enterprise team and the Gray is Gaming.

Talk and Chat group

Country

Group

Agents in the group

Talk::Enterprise::EMEA::French

France

Enterprise

Innocent Bohui

Talk::Enterprise::EMEA::German

Germany

Enterprise

Christophet Kurek

Talk::Enterprise::EMEA::English

Denmark
UK

Enterprise

Innocent Bohui
Christophet Kurek
Sara Aknooni
Heta Nyrhinen
Filip Trajkov

Talk::Enterprise::America::English

USA
Canada

Enterprise

Jason Simone
Morris Frost
Muhammad Ali

Talk::Enterprise::APAC::Japanese

Japan

Enterprise

Yamamoto

Talk::Enterprise::APAC::English

Hong Kong
Singapore
Australia

Enterprise

Matthew Broadley

Talk::Gaming::EMEA::French

France

Gaming

Sebastien Manin

Talk::Gaming::EMEA::German

Germany

Gaming

Erich Torrid

Talk::Gaming::EMEA::English

Denmark
UK

Gaming

Pravesh Sangh
Sebastien Manin
Erich Torrid

Talk::Gaming::America::English

USA
Canada

Gaming

Nusan Dubey
Arjun Hurrey

Talk::Gaming::APAC::Japanese

Japan

Gaming

Yamamoto

Talk::Gaming::APAC::English

Hong Kong
Singapore
Australia

Gaming

Matthew Broadley

Best regards,

Sara Aknooni
Project Manager

Global Support and Service

+45 4470 0124
+45 7131 4960

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