Subject: RE: Gaming team
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>
Date: Mon, 13 Jul 2020 10:47:05 +0000

Hi Pritish,

Thank you for the update.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Pritish Nandi <[email-masked]>
Sent: Monday, July 13, 2020 12:14 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>; Erich Torrild (ERTL) <[email-masked]>
Subject: Re: Gaming team

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Hi Sara,

I have spoken to Erich and we have agreed that the first half of his shift he would be available on Zendesk Talk and the second half of his shift he will be available on Chat's.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "AFIG" <[email-masked]<mailto:[email-masked]>>
Cc: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 13, 2020 1:22:06 PM
Subject: Gaming team

Hi Andres,

It’s just an update about the Gaming team.
I spoke to Yuko today and agreed that she will get some tickets and handle them under Pritish’s supervision.
Josephine has finished Gaming training with her and walked her though Zendesk and worked with her on 6 tickets.

Erich and the rest of Gaming agents will also contact Pritish in case of any questions.
Pritish will call Erich to tell him about the Chat and Talk support plan and make sure that he knows how to work with the Chat.

We are aligned and Pritish is in contact with me.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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