Subject: Gaming team
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Andrés Figueroa (AFIG) <[email-masked]>
Cc: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jul 2020 07:52:06 +0000

Hi Andres,

It’s just an update about the Gaming team.
I spoke to Yuko today and agreed that she will get some tickets and handle them under Pritish’s supervision.
Josephine has finished Gaming training with her and walked her though Zendesk and worked with her on 6 tickets.

Erich and the rest of Gaming agents will also contact Pritish in case of any questions.
Pritish will call Erich to tell him about the Chat and Talk support plan and make sure that he knows how to work with the Chat.

We are aligned and Pritish is in contact with me.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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