Subject: FW: 10/07/2020 EPOS L2 tickets in wrong Group
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Matthew Broadley (MAEY)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 10 Jul 2020 12:00:44 +0000

Hi both,

Could you fix the tickets below?
@Pritish Nandi<mailto:[email-masked]> the Blue ones are for you.

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Guolin Chau <[email-masked]>
Sent: Friday, July 10, 2020 1:55 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Frank Nugteren <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: 10/07/2020 EPOS L2 tickets in wrong Group

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Sara

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
91997
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 3 9536 2887
Caller +61 3 9536 2887
10/07/2020 05:33
91994
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 419 724 517
Caller +61 419 724 517
10/07/2020 04:53
91993
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 419 724 517
Caller +61 419 724 517
10/07/2020 04:21
91992
Open
EPOS L1
Matthew Broadley
Voicemail from: Caller +61 3 8787 8877
Caller +61 3 8787 8877
10/07/2020 04:21
91991
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 419 724 517
Caller +61 419 724 517
10/07/2020 04:19
91990
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +852 6933 3719
Caller +852 6933 3719
10/07/2020 04:14
91989
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 419 724 517
Caller +61 419 724 517
10/07/2020 03:38
91813
Open
EPOS L1
Matthew Broadley
Voicemail from: Caller +61 406 804 535
Caller +61 406 804 535
09/07/2020 06:27
91812
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +65 9825 6206
Caller +65 9825 6206
09/07/2020 06:26
91810
Open
EPOS L1
Matthew Broadley
Voicemail from: Caller +65 9825 6206
Caller +65 9825 6206
09/07/2020 06:22
91788
Open
EPOS L1
Matthew Broadley
Voicemail from: Caller +852 6490 6194
Caller +852 6490 6194
09/07/2020 02:27
91774
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 2 6108 4878
Caller +61 2 6108 4878
09/07/2020 01:05
91770
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 458 330 296
Caller +61 458 330 296
09/07/2020 00:53
91769
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 7 3250 0300
Caller +61 7 3250 0300
09/07/2020 00:53
91766
Open
EPOS L1
Matthew Broadley
Voicemail from: Caller +61 8 8522 3123
Caller +61 8 8522 3123
08/07/2020 23:58
91764
Open
EPOS L1
Matthew Broadley
Abandoned Call from: Caller +61 3 8329 6845
Caller +61 3 8329 6845
08/07/2020 23:27
91836
Open
EPOS L1
Dadu
Chat with Pritish
Pritish
09/07/2020 08:31
91830
Open
EPOS L1
Dadu
Chat with Test
Test McTest
09/07/2020 08:19
91829
Open
EPOS L1
Dadu
Missed Chat with Test
Test McTest
09/07/2020 08:17
91826
Open
EPOS L1
Dadu
Chat with Test
Test McTest
09/07/2020 08:09

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814122222&sdata=W2UtwxFXgDN9rzRrb0vPNHGBDRskyI4bb4kLVjC1Oy0%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814122222&sdata=egaAkwMg3loqBaGgJR0vHjbe0z0iDNdlR6IP607Tk0g%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814132215&sdata=PfZr%2FewUUaWPFk5d3fe0mAm6248Xy55SSJu5Lkp64yc%3D&reserved=0>

From: Guolin Chau
Sent: Monday, 29 June 2020 12:41
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: 29/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
90183
Open
EPOS L1
Innocent Bohui
Abandoned Call from: Caller +33 6 68 77 45 09
Caller +33 6 68 77 45 09
29/06/2020 08:52
90181
Open
EPOS L1
Innocent Bohui
Voicemail from: Caller +33 6 68 77 45 09
Caller +33 6 68 77 45 09
29/06/2020 08:52
89956
Pending
EPOS L1
Christopher Kurek
MB Pro 1 UC, Windows 10, connection lost
Vinzenz Huber
26/06/2020 07:33

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814132215&sdata=Q3iiuJ%2FK1dSVr9t4%2BgQU8HwImQ4v3hH5vQu4YwnASTc%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814142209&sdata=PLyTWy6SRlKs2WXGAUDzHfox2rLYbi4sb3K2DzJd%2Fr8%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814142209&sdata=YMxDdkCAFWp71hJ2i4cYtYD%2F5nsJG36zOKFFwL2B2aA%3D&reserved=0>

From: Guolin Chau
Sent: Thursday, 25 June 2020 14:53
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: 25/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
89717
Open
EPOS L1
Matthew Broadley
Phone Call from: Caller +61 412
89338
Solved
EPOS L1
Innocent Bohui
SC
Marine Ortega
23/06/2020

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814152204&sdata=bYhMnil61E6MNiRYqUoO7V1qQSOrYpe%2FDnH2ufCRKOQ%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814152204&sdata=nARcj%2FaTKQ%2B5SepayIzM47c8Yii%2FtQPj5tdC906sbdQ%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814162200&sdata=P3L%2BvzSaDJ4UQgugByVfbTUYbHMfR%2FefKgi8WyWZE5A%3D&reserved=0>

From: Guolin Chau
Sent: Tuesday, 23 June 2020 08:23
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: RE: 16/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
88994
Solved
EPOS L1
Innocent Bohui
SC
Caller +81-80-8209-2012
20/06/2020 10:10
22/06/2020 06:24
88989
Solved
EPOS L1
Innocent Bohui
SC
Caller +81-80-8209-2012
20/06/2020 03:34
22/06/2020 06:25
88902
Solved
EPOS L1
Innocent Bohui
SC
Caller +33 6 64 39 18 87
19/06/2020 12:13
22/06/2020 08:38

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814162200&sdata=VlPwqqJcgYsm0BXf51dcWcdNuE%2FUheUh0HP%2F1U98VeI%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814172190&sdata=DZKeyQGqu47xd5colZIOpfOtdh3tz6xcAdAT6GKQQVk%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814172190&sdata=WY%2FKtfCEiu3Y1OQ%2FNtmP42PRKKQJJV7%2FxIZA6Rl3x84%3D&reserved=0>

From: Guolin Chau
Sent: Thursday, 18 June 2020 10:49
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: RE: 16/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
88287
Solved
EPOS L1
Innocent Bohui
SC
Bruno Souchaud
16/06/2020 12:25
16/06/2020 12:28
88475
Solved
EPOS L1
Christopher Kurek
SC
Matthias GÃ¶tz
17/06/2020 11:17
17/06/2020 11:25

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814182188&sdata=VL9gV%2BiZ2stQ7tfnkPbmZsQ%2BEbfT%2BfDNvOuRyMKdFA8%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814182188&sdata=gLhpjPfAt19eK731aOabMEl5ZOY2SJ%2FqhWhllbfLyfw%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814192182&sdata=WuAHfOfQ1N6SBWRfHf%2F3cPiWVVGdW8OzuaHlMlxXb6I%3D&reserved=0>

From: Guolin Chau
Sent: Tuesday, 16 June 2020 13:31
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: 16/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
88094
Pending
EPOS L1
Christopher Kurek
MB Pro 2 UC ML, Swyx, intermittent ringtone
Marcel BÃ¶ckle
15/06/2020 12:39
88019
Solved
EPOS L1
Christopher Kurek
SDW 5066, Teams, HS stays muted
Matthias LÃ¼cke (MTLC)
15/06/2020 07:27
15/06/2020 11:21

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814192182&sdata=avV%2Bd9%2BmDJbLlBdP3KHksLaE6f%2BO44tGnL74Zfo8%2Bbo%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814202176&sdata=0CKQBcQ35dG0nRK2Hpwrfg33JN%2BVgi0lTu9B%2Bc5pY%2FY%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814202176&sdata=0oE883tWOQIyn0K6ede8jU4JUYFCbS1BENV4ZUUTeMg%3D&reserved=0>

From: Guolin Chau
Sent: Wednesday, 10 June 2020 08:45
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: 10/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
87198
Solved
EPOS L1
Innocent Bohui
SC
Andrew Narccewski
08/06/2020 21:04
09/06/2020 07:33
87046
Solved
EPOS L1
Filip Trajkov
SC 165 USB, HP USB-C dock G4, Teams Compatibility
Simon Ramsdal (SIRM)
08/06/2020 07:17
09/06/2020 09:38

Thank you

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814212172&sdata=qRJYtzj%2Fl9CmydX9hM7ExRSUJpVK%2FEC8UgCVC2hZyKs%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814212172&sdata=%2BKR35wUGbRB07afEKoQaPzJ3iJKaaq4OZKaXbYBzcTM%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814222163&sdata=eR3%2FDDuisi8KnWvY7jH%2BWfgPkssnDuu%2B2YB%2BhTUogXY%3D&reserved=0>

From: Guolin Chau
Sent: Monday, 8 June 2020 11:11
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: 08/06/2020 EPOS L2 tickets in wrong Group

Hi Heta

Pleas find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
86794
Open
EPOS L1
Matthew Broadley
Phone Call to: +61 402 412 272
'+61 402 412 272
05/06/2020 02:56
86785
Open
EPOS L1
Matthew Broadley
Phone Call to: +64 21 510 714
'+64 21 510 714
05/06/2020 02:30
86281
Pending
EPOS L1
Christopher Kurek
CC 510, MAF and CE
Martin Glaser (MRGL)
02/06/2020 14:16

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814222163&sdata=LVSs4m4LkJJF5WYQI3qiBmjea%2FH3YXpooqslJNS9tLE%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814232156&sdata=sxPJo0hVHODZNOUzgHGplGqU4d5593hXMeOY5jYwBE8%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814232156&sdata=%2BmLvDcdoGbxkAiH9k6LsmxbaQ1213g%2BW1qgbYr71VWs%3D&reserved=0>

From: Guolin Chau
Sent: Tuesday, 2 June 2020 11:23
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
86149
Solved
EPOS L1
Matthew Broadley
EPOS Connect. Unable to uninstall.
Caller +61 8 8126 3048
02/06/2020 04:40
02/06/2020 05:40
86148
Open
EPOS L1
Matthew Broadley
Phone Call from: Maurice
Maurice
02/06/2020 04:29
86028
Solved
EPOS L1
Matthew Broadley
MB Pro 1, Physical damage.
Caller +61 402 625 696
01/06/2020 00:57
01/06/2020 01:08

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814242150&sdata=LXJ5X2msVaObAhlBWEIhMNkbe3r%2B0nE4yUq9lReUN%2F0%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814242150&sdata=nW0uXCRJmtDosT1FaC2z2Zv2MWB7nXN1bbqdQiCgygM%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814252144&sdata=h9z%2BvyRrr1POdHZHf3M72XBscxFMkIEsSyYyQ1X4gB0%3D&reserved=0>

From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 May 2020 13:45
To: Guolin Chau <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: RE: EPOS L2 tickets in wrong Group

[EXTERNAL] This message comes from an external source. Be vigilant. Confirm that the message is legitimate before opening attachments or following links.
Hi Guolin,

Thank you for notifying. The tickets are fixed and the agents notified.

From: Guolin Chau <[email-masked]<mailto:[email-masked]>>
Sent: 29. maj 2020 13:10
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: EPOS L2 tickets in wrong Group

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:

ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
85610
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 439 888 929
28/05/2020 04:38
28/05/2020 04:40
85608
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 439 888 929
28/05/2020 04:21
28/05/2020 04:44
85597
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 422 155 306
28/05/2020 00:57
28/05/2020 01:05
85875
Open
EPOS L1
Christopher Kurek
SP 30T, Teams, call terminated
Martin Schwier
29/05/2020 10:16
85717
Pending
EPOS L1
Christopher Kurek
MB 660 UC MS, Mac, no call control with Cisco Jabber
Sonny Wolf
28/05/2020 13:48

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814252144&sdata=3ga4zWQdaYwsh%2FTjmD0HzGFTrdLyESz0RM3fc4NtVRo%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814262141&sdata=E%2Ft5xt4X%2BF2r4%2BnKVwAqFCHU%2B0bSdkLtJYuKYOWi0%2Bk%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814262141&sdata=mfybok4GprwkEcQqjlp2W50OnhJII%2FrBchjtbuHPW4w%3D&reserved=0>

From: Guolin Chau
Sent: Wednesday, 27 May 2020 17:06
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Frank Nugteren <[email-masked]<mailto:[email-masked]>>
Subject: EPOS L2 tickets in wrong Group

Hi Heta

Please find below the following tickets which are currently assigned to the wrong group:
ID
Status
Group
Assignee
Subject
Requester
Requested
Solved
84869
Solved
EPOS L1
Sara Aknooni
Test
SARA AKNOONI
22/05/2020 10:04
22/05/2020 10:10
85423
Open
EPOS L1
Matthew Broadley
Phone Call from: Caller +61 431 016 389
Caller +61 431 016 389
27/05/2020 05:43
85415
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 401 236 706
27/05/2020 04:21
27/05/2020 04:22
85412
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 3 9694 1055
27/05/2020 03:31
27/05/2020 03:31
85204
Solved
EPOS L1
Matthew Broadley
SC
Caller Unknown
26/05/2020 04:26
26/05/2020 04:33
85199
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 414 415 185
26/05/2020 02:43
26/05/2020 04:39
85185
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 430 497 611
26/05/2020 00:03
26/05/2020 00:13
85182
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 430 497 611
25/05/2020 23:23
26/05/2020 00:13
84825
Solved
EPOS L1
Matthew Broadley
SC
Caller +61 490 530 431
22/05/2020 06:31
22/05/2020 06:32
85519
Solved
EPOS L1
Josephine Veena
TEST
Caller +45 21 68 45 11
27/05/2020 12:44
27/05/2020 12:44

Thank you

Please don’t hesitate to contact me if you have any further questions or concerns about this matter.

Best Regards

Guolin Chau
Senior Agent – EPOS
[email-masked]<mailto:[email-masked]>
+49 (0) 15 15 15 233 00
guolin.chau5ca
5ca.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2F%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Home&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814272138&sdata=Z5fUhtCJ3ALp%2B1Sa%2BDBBIc%2FKJRlV09nXKeMMVRwj%2FrQ%3D&reserved=0>  LinkedIn<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5ca&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814272138&sdata=rB21ouRdMXolDTKrU1G5Tx2qI9ifuqpnFtaxll1D7tM%3D&reserved=0>  Blog<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.5ca.com%2Fcompany%2Fblog%3Futm_source%3DEmail%26utm_medium%3DSignature%26utm_campaign%3D5CA%2520Signature%2520-%2520Blog&data=02%7C01%7Csrak%40eposaudio.com%7Cb47981f54a75454491eb08d824c805ab%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637299788814282129&sdata=gxxz9FdpPGxFUd%2BLvqjUOcJS1PgtFYnyvabkda8Nu8Y%3D&reserved=0>