Subject: FAQs deadline
From: Andrés Figueroa (AFIG) <[email-masked]>
To: Nusan Dubey <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "[email-masked]" <[email-masked]>, "Jason Simone (JSIO)" <
Date: Thu, 2 Jul 2020 21:15:15 +0000

Hi Team,

For all of you who have not delivered 3 FAQs the month of June, you will have to deliver 9 FAQs in July. If you forget again in July you will have to deliver 18 FAQs in August.
The Quality of the FAQs is important for your yearly development results so please make an effort and not just deliver three lines. You can make a video, or use images etc..

The 3 FAQs is a task for everyone in the list.
Sara and Heta can create FAQs about processes or routines to follow.
Filip can create FAQs about Quality processes and not just rely on the manual. The Video activity you are running covers this activity, but you have to deliver at least 3 videos a month, knowing the total number is 200 by the end of the year.

For the rest of the agents.
In case you find difficult to come up with new ideas you can look at the existing FAQs in the Knowledge base and improve them as Video using Snagit. When you deliver
FAQs that already exist but that are improved, you need to write down that this is an improved FAQ. For an FAQ to be improved, Filip, Sara, Heta or Josephine has to approve the idea.

If any of you have already delivered the FAQ but is not in the list, please clear this up with the team leads.

The FAQs will continue being stored in the Share Drive and Sara will daily empty it sending them to Nusan who is managing the Guide.

Rgds
Andres

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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