Subject: Re: Abandoned calls, Voicemail
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: AFIG <[email-masked]>
Date: Mon, 6 Jul 2020 05:19:19 -0700 (MST)

Hi Sara, 

I have checked and discussed this with Yama already. We are unable to see these tickets because they go to EPOS L2 Queue. In order for the better visibility, we would need a Japanese callback queue or align them automatically to Yama so that he is able to make outbound calls or take care of these tickets. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "AFIG" <[email-masked]> 
Sent: Monday, July 6, 2020 1:10:35 PM 
Subject: Abandoned calls, Voicemail 

Hi Pritish, 

We have 10 abandoned calls from Japan. 

Why Yama has not taken care of them? 

They are from Saturday and Sunday. 

Could you make sure that all of them are checked by Yama tomorrow ? 

Thank you! 

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

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