Subject: Warranty Ticket Completion
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Thu, 2 Jul 2020 09:27:18 -0700 (MST)

Hi Heta, 

PFB the completion and CS escalation report. 

CS Escalation 

Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
89500 	NA 	Australia 	Replacement order number missing 
69975 	NA 	Canada 	Can we offer a different headset to the customer. The device is OOS for months now. 
83332 	SFR000004584 	France 	Document needed to create return label 
88297 	SUK000003026 	UK 	Tracking number required 
74064 	SUS000007165 	USA 	Tracking number required for the shipped product 
88458 	SAT 338 	Austria 	Tracking number needed 
88243 	SFR000004971 	France 	Document needed to create return label 
87458 	NA 	Swizerland 	Replacement order number missing 
88337 	SFR000004936 	France 	They have received the replacement unit. Return document is required. 
72991 	NA 	UK 	Can we offer a different headset to the customer. The device is OOS for months now. 

Agent Error 

Date 	Zendesk ticket number 	Agent 	Error 
02/07/2020 	89500 	Valentin Bastien 	Transfer date not selected 
02/07/2020 	87274 	Dylan Albiez 	Issue not selected 
02/07/2020 	85294 	Sebastien Manin 	Proposed solution not selected/Transfer date not selected 
02/07/2020 	85513 	Gerald Oudin 	Issue not selected/Transfer date not selected 
02/07/2020 	87026 	Sebastien Manin 	Proposed solution not selected/Transfer date not selected 
02/07/2020 	87648 	Dylan Albiez 	Issue not selected 
02/07/2020 	87644 	Dylan Albiez 	Issue not selected 
02/07/2020 	87492 	Dylan Albiez 	Issue not selected 
02/07/2020 	85330 	Dylan Albiez 	Issue not selected 
02/07/2020 	89655 	Valentin Bastien 	Issue not selected/Transfer date not selected 
02/07/2020 	86858 	Valentin Bastien 	Wrong country RMA submitted. RMA was rejected by CS. 

Ticket Completion 

Date 	Tickets completed 
02/07/2020 	89500 
87274 
85418 
85294 
85513 
85458 
87026 
88390 
87944 
85377 
88458 
83332 
88297 
85653 
85458 
85418 
87458 
87648 
87644 
87492 
87430 
87319 
85509 
85330 
87145 
87461 
89655 
88337 
87263 
86858 
86834 
85458 
89168 
89168 
85513 
87714 
87071 
85678 
89578 
72991 
86473 
89673 
88535 

Regards, 
Pritish Nandi