Subject: Fwd: JP Office Visit
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 2 Jul 2020 11:55:54 +0000

Sent from my iPhone

Begin forwarded message:

From: "Andrés Figueroa (AFIG)" <[email-masked]>
Date: 2 July 2020 at 17:24:26 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: RE:  JP Office Visit

Yama needs to explain this to the Japanese Director
In a way that makes him happy. Pritish should coach

Andrés Figueroa
Head of Global Support & Service
EPOS

From: Saurabh Dadu <[email-masked]>
Sent: 2. juli 2020 13:21
To: Andrés Figueroa (AFIG) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: JP Office Visit

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Hi Andres,

Following the phone call, where I believed Yama mentioned that your Gamming manager in JP wants to visit the office please set the following expectations with the gentleman

  1.  That is not a dedicated EPOS office, neither is the staff dedicated EPOS
  2.  The only function they perform is to accept defective headset and send a complaint to Support via a web form
  3.  If he tries to ask detailed questions about EPOS or products the team there may not have sufficient answers beyond what we trained them on
I just want to be sure he goes there with right expectations.

If he does visit the office - he should ask for Kimiko or Mao.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203