Subject: Re: Gaming Tickets
From: Arjun Hurry <[email-masked]>
To: Andrés Figueroa, AFIG <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, nusan dubey <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 1 Jul 2020 14:03:04 -0700 (MST)

Hi Andres, 

Could you please clarify what my priority in terms of focus and deliverables should be please? I currently have 235 tickets, as follows: 

Warranty - 129 
Enterprise - 6 
Gaming - 100 

In addition to these, I have the 272 High Priority Warranty tickets you sent me yesterday (updated you and Heta on a different email). Only a small percentage (~18%) of these are assigned to me specifically, so updating or responding to them doesn't really affect my total assigned tickets. 

Thank you, 
AJ 

From: "Andrés Figueroa, AFIG" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "arjun hurry" <[email-masked]>, "nusan dubey" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 21:22:09 
Subject: RE: Gaming Tickets 

Please make sure none of them have Enterprise tickets in their queues and also make sure the CHAT is divided in Enterprise and Gaming so we do not mix the agents. 

Andrés Figueroa 
Head of Global Support & Service 

EPOS 

From: Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Sent: 1. juli 2020 16:59 
To: [email-masked]; [email-masked] 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Andrés Figueroa (AFIG) <[email-masked]>; Pritish Nandi <[email-masked]> 
Subject: Gaming Tickets 

Hi Aj and Nusan, 

Please be informed from today you will have Gaming tickets. 

AJ will have 100 Gaming tickets and Nusan will have 50 Gaming tickets + “Guide” project. 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 
+45 4470 0119 
+45 2168 4511 

	

Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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