Subject: Re: Warranty Ticket completion and feedback
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Tue, 30 Jun 2020 00:16:47 -0700 (MST)

Thank you Heta for the feedback and update. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, June 30, 2020 12:07:06 PM 
Subject: RE: Warranty Ticket completion and feedback 

Hi Pritish, 

Thank you, good work! 

I’m checking these with CS and will update as soon as there is an answer. By the way, UK only provides one RUK number that we can use as return and replacement reference. The products are returned to their local office instead of the central warehouse so the sorting is a bit easier. 

From: Pritish Nandi <[email-masked]> 
Sent: 29. juni 2020 18:12 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Warranty Ticket completion and feedback 

		

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Hi Heta, 

PFB the ticket completion for today. 

CS escalation: 

	

Date 	

Zendesk ticket number 	

Replacement order number (if available) 	

Country 	

Missing information 

29/06/2020 	

85976 	

SUS000011987 	

USA 	

Tracking infromation required 

29/06/2020 	

85926 	

NA 	

Germany 	

Please cancel return order and need replacement order number 

29/06/2020 	

85725 	

SAT000000326 	

Austria 	

Return Order number missing 

29/06/2020 	

85785 	

NA 	

UK 	

Missing Replacement order number 

29/06/2020 	

83312 	

NA 	

UK 	

Missing Replacement order number 

29/06/2020 	

82455 	

SDE000007212 	

Germany 	

Tracking number required 

Agent Error: 

	

Date 	

Zendesk ticket number 	

Agent 	

Error 

29/06/2020 	

88082 	

Kilian Girard 	

Did not select issue 

29/06/2020 	

88054 	

Kilian Girard 	

Did not select issue 

29/06/2020 	

85926 	

Erich Torrild 	

Transfer date not selected 

29/06/2020 	

85920 	

Kilian Girard 	

Did not select issue 

29/06/2020 	

85691 	

Dylan Albiez 	

Did not select issue 

29/06/2020 	

85628 	

Kilian Girard 	

Did not select issue 

29/06/2020 	

84057 	

Dylan Albiez 	

Did not select issue 

29/06/2020 	

86832 	

Erich Torrild 	

Proposed solution not selected/Transfer date not selected 

29/06/2020 	

85678 	

Valentin Bastien 	

Transfer date not selected 

29/06/2020 	

85592 	

Pravesh Singh 	

Proposed solution not selected 

Ticket Completion: 

	

Date 	

Tickets completed 

29/06/2020 	

83371 

85976 

85653 

85713 

75868 

88082 

88054 

87810 

85926 

85920 

85903 

85877 

85822 

85803 

85691 

85684 

85642 

85628 

85533 

84057 

85642 

83472 

83294 

83277 

83250 

83035 

83032 

82991 

82455 

86832 

85725 

82788 

83199 

87071 

85678 

89246 

82487 

89168 

85679 

83312 

83273 

83135 

83164 

89259 

88981 

88981 

88830 

88185 

86993 

86340 

85971 

85764 

83116 

85592 

88085 

88049 

82487 

83294 

82455 

87135 

86020 

85645 

87493 

87075 

Regards, 

Pritish Nandi