Subject: RE: Warranty Ticket completion and feedback
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Tue, 30 Jun 2020 06:37:06 +0000

Hi Pritish,

Thank you, good work!

I’m checking these with CS and will update as soon as there is an answer. By the way, UK only provides one RUK number that we can use as return and replacement reference. The products are returned to their local office instead of the central warehouse so the sorting is a bit easier.

From: Pritish Nandi <[email-masked]>
Sent: 29. juni 2020 18:12
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Warranty Ticket completion and feedback

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Hi Heta,

PFB the ticket completion for today.

CS escalation:

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
29/06/2020
85976
SUS000011987
USA
Tracking infromation required
29/06/2020
85926
NA
Germany
Please cancel return order and need replacement order number
29/06/2020
85725
SAT000000326
Austria
Return Order number missing
29/06/2020
85785
NA
UK
Missing Replacement order number
29/06/2020
83312
NA
UK
Missing Replacement order number
29/06/2020
82455
SDE000007212
Germany
Tracking number required

Agent Error:

Date
Zendesk ticket number
Agent
Error
29/06/2020
88082
Kilian Girard
Did not select issue
29/06/2020
88054
Kilian Girard
Did not select issue
29/06/2020
85926
Erich Torrild
Transfer date not selected
29/06/2020
85920
Kilian Girard
Did not select issue
29/06/2020
85691
Dylan Albiez
Did not select issue
29/06/2020
85628
Kilian Girard
Did not select issue
29/06/2020
84057
Dylan Albiez
Did not select issue
29/06/2020
86832
Erich Torrild
Proposed solution not selected/Transfer date not selected
29/06/2020
85678
Valentin Bastien
Transfer date not selected
29/06/2020
85592
Pravesh Singh
Proposed solution not selected

Ticket Completion:

Date
Tickets completed
29/06/2020
83371
85976
85653
85713
75868
88082
88054
87810
85926
85920
85903
85877
85822
85803
85691
85684
85642
85628
85533
84057
85642
83472
83294
83277
83250
83035
83032
82991
82455
86832
85725
82788
83199
87071
85678
89246
82487
89168
85679
83312
83273
83135
83164
89259
88981
88981
88830
88185
86993
86340
85971
85764
83116
85592
88085
88049
82487
83294
82455
87135
86020
85645
87493
87075

Regards,
Pritish Nandi