Subject: RE: Warranty Ticket Completion
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, ashish <[email-masked]>
Date: Fri, 26 Jun 2020 15:02:52 +0000

Hi Pritish,

Thank you for the overview. I will take action on the escalations and agent errors and check your completed tickets.

Have a nice weekend!

From: Pritish Nandi <[email-masked]>
Sent: 26. juni 2020 16:59
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: deeksha <[email-masked]>; ashish <[email-masked]>
Subject: Warranty Ticket Completion

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Hi Heta,

PFB the Escalation, Agent errors, and completed tickets for warranty queue for today. Please do share your feedback on the work.

EScalation CS

Date
Zendesk ticket number
Replacement order number (if available)
Country
Missing information
26/06/2020
85725
NA
Austria
No Replacement number or return number since 2 weeks
26/06/2020
85903
NA
Germany
No Replacement number or return number since 2 weeks
26/06/2020
88049
NA
Germany
Did not receive the 2nd replacement. Need tracking details.

Agent Errors

Date
Zendesk ticket number
Agent
Error
26/06/2020
85903

Dylan Albiez
Did not select issue
26/06/2020
88049
Kilian Girard
Did not select issue
26/06/2020
85984
Sebastien Manin
Never selects Proposed solution and customer service transfer date
26/06/2020
88281
Kilian Girard
Did not select issue

Completed tickets

Date
Tickets completed
26/06/2020
88264
85775
88052
72781
85124
82508
86087
86087
86084
86004
85976
85786
85594
85945
83090
88183
85713
83016
85548
83427
87452
85725
85783
85903
88049
83172
86084
75868
81502
87790
85984
88281
88085

Regards,
Pritish Nandi