Subject: RE: Warranty communication with customers
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Fri, 26 Jun 2020 13:47:58 +0000

Thanks a lot!

From: Pritish Nandi <[email-masked]>
Sent: 26. juni 2020 14:45
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Warranty communication with customers

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HI Heta,

Updating them right now.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 26, 2020 3:13:44 PM
Subject: Warranty communication with customers

Hi Pritish,

Pravesh and Nusan are using this template when sending warranty requests to customer service: “Our customer service team will contact you shortly with all the details and with prepaid UPS shipping label to sent back the faulty device to us.” This was sent at least in these tickets: 84127, 84084 and 83767.

Could you please ask them not to inform the customer that another team will contact them, but instead say something like:

“We will process the order for the replacement product and contact you as soon as possible with further details. We will also send you a pre-paid return label for returning your faulty product.”

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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