Subject: Re: Warranty communication with customers
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Fri, 26 Jun 2020 05:44:34 -0700 (MST)

HI Heta, 

Updating them right now. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Friday, June 26, 2020 3:13:44 PM 
Subject: Warranty communication with customers 

Hi Pritish, 

Pravesh and Nusan are using this template when sending warranty requests to customer service: “Our customer service team will contact you shortly with all the details and with prepaid UPS shipping label to sent back the faulty device to us.” This was sent at least in these tickets: 84127, 84084 and 83767. 

Could you please ask them not to inform the customer that another team will contact them, but instead say something like: 

“We will process the order for the replacement product and contact you as soon as possible with further details. We will also send you a pre-paid return label for returning your faulty product.” 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ] [ https://twitter.com/Epos_audio ] [ https://www.linkedin.com/company/eposaudio/ ]