Subject: RE: Calls
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 25 Jun 2020 10:10:10 +0000

Hi Josephine,

I will ask them to complete the calls.

From: Josephine Veena Dorairaj (JVDO) <[email-masked]>
Sent: Thursday, June 25, 2020 11:28 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: RE: Calls

Hi Sara,

I checked all tickets in the excel file and added my notes, also highlighted the ones where Agents didn’t call the customers.

If the Agents try to complete these back log by today it will be great.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S· Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149732101&sdata=%2F7x3aG2KBJL0oD4proBXJ2xojY%2BcCYRterX9VxfHjX0%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsennheisergaming%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149742060&sdata=zgNAB%2FW9sSzpapdTo7mfVqyP3wlooik5z35mn3w4H0M%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsennheisergaming%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149742060&sdata=LMora0G0McyT95S1Oe43kA9Feexk1C2QOiewFkkQFA0%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fsennheisergaming&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149742060&sdata=DY2LJ3xMeUTeqNfmMgXkqNU%2FHLd0A9FVziCLg8WwuyU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSennheiserGamer%3Fs%3D20&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149752013&sdata=h2VehpEyc8%2Bvz5A7yo90NvJZ7VXIcCnhYsCgaJxsBBU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149752013&sdata=4E1u7A8ctsKrb2pepTrJlmeNoDX1gUv2y7wchydcu64%3D&reserved=0>

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 25. juni 2020 09:50
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: Calls

Hi Josephine,

Here is the tickets which are associated to a phone call and it’s shown in the Subject.
Could you check which of them need a call back, which needs to be investigated the call drop reason and so on?

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Fproducts%2Fadapt-660-noise-cancelling-bluetooth-headset-1000200&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149761969&sdata=bV3sBS22IN%2F1RdDHb8pi9A4E1T9rqlwN1%2BQVtubwVK4%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149761969&sdata=2bFMC9c0LLM4rnyshKucWJMSMI%2FrdMe8sy2PRQVdSoo%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149761969&sdata=4sT7w4rER4ZvtVr%2FKlx1FUUoPemeQv%2FEff3knedNbgQ%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149771924&sdata=Sa7%2FjoFQAT0iYvO7eE3%2BYWyRSFBvpYmzLrzM2LxESkU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Csrak%40eposaudio.com%7C678a50f16e26492959d708d818ea1dc6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637286742149771924&sdata=ArJajmKGNw59tE36X%2Fkr6J6OluSo3S%2BCS126AXKo%2FAw%3D&reserved=0>

​