Subject: New macro for warranties
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>, "[email-masked]" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>,Andrés Figueroa (AFIG) <[email-masked]>
Date: Thu, 25 Jun 2020 08:15:07 +0000

Hello everyone,

We have a new macro for warranty tickets: product_shipped. Please run it for the tickets, where the replacement product has been shipped to the customer. The tracking number is optional, if the customer confirmed that they received the replacement.

Just start typing product_shipped to the macro field and it will appear.

When you run the macro, it will add the tag "product_shipped", set the ticket status to open and add the internal note below, where the tracking number can be added.

Please let me know, if you have any questions.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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