Subject: IMPORTANT:Ticket #85402 mistake
From: "Filip Trajkov (FITR)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Innocent Bohui (INBO)" <[email-masked]>, "Jason Simone (JSIO)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, Guolin Chau <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Wed, 10 Jun 2020 14:36:12 +0000

Hello Enterprise Team,

Reviewing the above mentioned case I noticed a mistake and I would like emphasize this so we avoid this in future.

The mistake in red:
Thank you for considering our products! The certification in this case only applies to Skype for Business, for proper compatibility on Teams EPOS Connect must be installed and Teams selected inside Settings -> Softphone -> Default softphone.

ADAPT 100 series is Skype for business certified headset BUT this does not mean that the headset will not work as expected if EPOS Connect is not installed when it is used with Teams.

Important facts for all of you to know:

  *   Certification and compatibility are two different things
All headset within the Enterprise portfolio will work with Teams, same as with Skype for business(audio and call control), plug and play if Teams is configured in "Teams mode"

  *   EPOS Connect is required with Teams and Skype for Business ONLY when the Customer has dual softphone setup.
  *   Teams certification requires that the headset have the feature to Invoke Teams by pressing the button on the controller.

Conclusion:
EPOS Connect is not required for proper compatibility with Teams
Call control and audio will work without any problems. The difference between the certified and non-certified is Teams invocation when pressing the headset button.

Please let me know if you have any questions.

Best regards,
Filip Trajkov
Product Expert
Global Support and Service
+1 (860) 510-2570
+45 25 35 68 84

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>