Subject: Power BI
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Pritish Nandi <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 9 Jun 2020 21:38:21 +0000

Hi Team,
Quick update.
I am from now on going to upload the Powerbi file to the team management group in teams. I have added AJ to the team in order for him to get the file too.

We have this week moved Nusan and AJ completely to Enterprise and have been assigned main tasks apart from ticket handling.

Nusan is or will soon be responsible for our Zendesk Guide and will report to Sara who will provide a list of tasks Nusan will be responsible for with regards to the Guide.
AJ is working with me understanding our data and will be responsible of our ticket data. He will also help Filip with our Quality Data and find ways to report on it. Filip
will make contact with AJ to plan closer. AJ is reporting to me since he will be working close to me on Zendesk Explorer, Data analysis and Zendesk improvements.

They will both have a max number of enterprise tickets of 20 to start with.  They will also be on the phone for Gaming tickets when that is establish. They will only create
the gaming tickets and assign them to Josephine in case they cannot solve them immediately.

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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