Subject: IMPORTANT PLEASE READ - Editing end user email in Zendesk
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Jason Simone (JSIO)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>, "Karen Teles Benitez (KRTB)" <[email-masked]>, ashish <[email-masked]>, Pritish Nandi <[email-masked]>, "pravesh.sing
Cc: "Sara Aknooni (SRAK)" <[email-masked]>,Andrés Figueroa (AFIG) <[email-masked]>
Date: Thu, 4 Jun 2020 13:05:19 +0000

Hello everyone,

The option to add new end users to Zendesk will soon be enabled again, so you can create new user accounts for new customers and change them to requesters in your tickets. I will confirm again once it has been done, but please read these instructions and the attached document carefully before proceeding.

It is not permitted for agents to edit the end user's email address at all anymore, as it can have serious consequences. If this procedure is breached, we will receive an alert and will address it with the agent. Do not edit the email in the customer profile as shown below.

If customer's email address is incorrect in the system and needs editing, please send a request to Sara and Heta with this information:

Ticket number:
Current email:
New email:
Reason for editing:

Please let me know, if you have any questions.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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