Subject: RE: Not been update within last 14 days
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Date: Mon, 25 May 2020 10:28:00 +0000

Hi Pritish,

Thank you.
Yes, our people need to check the tickets before assign them.
I will take care of it.

From: Pritish Nandi <[email-masked]>
Sent: Monday, May 25, 2020 12:22 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Andrés Figueroa (AFIG) <[email-masked]>
Subject: Re: Not been update within last 14 days

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Hi Sara,

I have checked all the tickets and it seems that they were already assigned to Nusan and AJ by Andres on Saturday. I will advise the team to work on them as priority as soon as they come in shift.

However, just figured out one ticket which was assigned to Yama was French which is moved back to the queue. I think Level 2 needs to have a look at it was escalated to Level 2 as sales opportunity of 100 headset. The reseller wanted to contact EPOS sales team to buy those headsets.

D
Assignee
Requested
Assigned
Year
Month
Day
Quality ID
Done action
Reason for the SLA Breach
73950
Nusan
20-02-20 20:10
23-05-20 21:33
2020
May
11
-
Already asigned
74663
AJ Hurry
27-02-20 16:26
23-05-20 22:58
2020
May
7
-
Already asigned
80124
AJ Hurry
18-04-20 19:03
23-05-20 22:58
2020
May
11
-
Already asigned
81948
Nusan
01-05-20 19:45
23-05-20 21:33
2020
May
7
-
Already asigned
82001
AJ Hurry
04-05-20 3:15
23-05-20 21:28
2020
May
5
-
Already asigned
82009
AJ Hurry
04-05-20 5:54
23-05-20 21:28
2020
May
4
-
Already asigned
82097
AJ Hurry
04-05-20 13:37
23-05-20 21:28
2020
May
5
-
Already asigned
82108
Yamamoto
04-05-20 13:56
21-05-20 11:38
2020
May
5
-
Level 2 (Sales Opportunity)
82115
AJ Hurry
04-05-20 14:13
23-05-20 21:28
2020
May
4
-
Already asigned
82142
AJ Hurry
04-05-20 17:00
23-05-20 21:28
2020
May
4
-
Already asigned
82163
Nusan
04-05-20 21:13
23-05-20 21:33
2020
May
7
-
Already asigned
82258
Nusan
05-05-20 11:28
23-05-20 21:33
2020
May
6
-
Already asigned
82290
AJ Hurry
05-05-20 11:29
23-05-20 21:28
2020
May
5
-
Already asigned
82291
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
-
Already asigned
82299
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
-
Already asigned
82313
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
-
Already asigned
82389
AJ Hurry
05-05-20 19:52
23-05-20 21:28
2020
May
5
-
Already asigned
82469
Nusan
06-05-20 11:40
23-05-20 21:33
2020
May
6
-
Already asigned
82497
Nusan
06-05-20 13:42
23-05-20 21:33
2020
May
6
-
Already asigned
82510
Nusan
06-05-20 14:56
23-05-20 21:33
2020
May
6
-
Already asigned
82537
Nusan
06-05-20 19:04
23-05-20 21:33
2020
May
6
-
Already asigned
82866
AJ Hurry
08-05-20 21:01
23-05-20 22:58
2020
May
11
-
Already asigned
82870
Nusan
08-05-20 22:21
23-05-20 21:33
2020
May
11
-
Already asigned
82925
AJ Hurry
10-05-20 2:54
23-05-20 22:58
2020
May
11
-
Already asigned
82943
AJ Hurry
11-05-20 2:30
23-05-20 22:58
2020
May
11
-
Already asigned

Regards,
Pritish

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Cc: "AFIG" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 3:37:52 PM
Subject: Re: Not been update within last 14 days

Hi Sara,

Checking on this right away.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "AFIG" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 25, 2020 2:53:58 PM
Subject: Not been update within last 14 days

Hi Pritish,

These tickets have not been updated within last 14 days.
Could you check them and have the assignee to update them asap?

ID
Assignee
Requested
Assigned
Year
Month
Day
Quality ID
Done action
Reason for the SLA Breach
73950
Nusan
20-02-20 20:10
23-05-20 21:33
2020
May
11
'-
74663
AJ Hurry
27-02-20 16:26
23-05-20 22:58
2020
May
7
'-
80124
AJ Hurry
18-04-20 19:03
23-05-20 22:58
2020
May
11
'-
81948
Nusan
01-05-20 19:45
23-05-20 21:33
2020
May
7
'-
82001
AJ Hurry
04-05-20 3:15
23-05-20 21:28
2020
May
5
'-
82009
AJ Hurry
04-05-20 5:54
23-05-20 21:28
2020
May
4
'-
82097
AJ Hurry
04-05-20 13:37
23-05-20 21:28
2020
May
5
'-
82108
Yamamoto
04-05-20 13:56
21-05-20 11:38
2020
May
5
'-
82115
AJ Hurry
04-05-20 14:13
23-05-20 21:28
2020
May
4
'-
82142
AJ Hurry
04-05-20 17:00
23-05-20 21:28
2020
May
4
'-
82163
Nusan
04-05-20 21:13
23-05-20 21:33
2020
May
7
'-
82258
Nusan
05-05-20 11:28
23-05-20 21:33
2020
May
6
'-
82290
AJ Hurry
05-05-20 11:29
23-05-20 21:28
2020
May
5
'-
82291
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
'-
82299
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
'-
82313
AJ Hurry
05-05-20 11:30
23-05-20 21:28
2020
May
5
'-
82389
AJ Hurry
05-05-20 19:52
23-05-20 21:28
2020
May
5
'-
82469
Nusan
06-05-20 11:40
23-05-20 21:33
2020
May
6
'-
82497
Nusan
06-05-20 13:42
23-05-20 21:33
2020
May
6
'-
82510
Nusan
06-05-20 14:56
23-05-20 21:33
2020
May
6
'-
82537
Nusan
06-05-20 19:04
23-05-20 21:33
2020
May
6
'-
82866
AJ Hurry
08-05-20 21:01
23-05-20 22:58
2020
May
11
'-
82870
Nusan
08-05-20 22:21
23-05-20 21:33
2020
May
11
'-
82925
AJ Hurry
10-05-20 2:54
23-05-20 22:58
2020
May
11
'-
82943
AJ Hurry
11-05-20 2:30
23-05-20 22:58
2020
May
11
'-
83143
AJ Hurry
11-05-20 19:00
23-05-20 22:58
2020
May
11
'-

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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