Subject: Re: Not been update within last 14 days
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: AFIG <[email-masked]>
Date: Mon, 25 May 2020 03:22:00 -0700 (MST)

Hi Sara, 

I have checked all the tickets and it seems that they were already assigned to Nusan and AJ by Andres on Saturday. I will advise the team to work on them as priority as soon as they come in shift. 

However, just figured out one ticket which was assigned to Yama was French which is moved back to the queue. I think Level 2 needs to have a look at it was escalated to Level 2 as sales opportunity of 100 headset. The reseller wanted to contact EPOS sales team to buy those headsets. 

D 	Assignee 	Requested 	Assigned 	Year 	Month 	Day 	Quality ID 	Done action 	Reason for the SLA Breach 
73950 	Nusan 	20-02-20 20:10 	23-05-20 21:33 	2020 	May 	11 	- 	Already asigned 	
74663 	AJ Hurry 	27-02-20 16:26 	23-05-20 22:58 	2020 	May 	7 	- 	Already asigned 	
80124 	AJ Hurry 	18-04-20 19:03 	23-05-20 22:58 	2020 	May 	11 	- 	Already asigned 	
81948 	Nusan 	01-05-20 19:45 	23-05-20 21:33 	2020 	May 	7 	- 	Already asigned 	
82001 	AJ Hurry 	04-05-20 3:15 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82009 	AJ Hurry 	04-05-20 5:54 	23-05-20 21:28 	2020 	May 	4 	- 	Already asigned 	
82097 	AJ Hurry 	04-05-20 13:37 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82108 	Yamamoto 	04-05-20 13:56 	21-05-20 11:38 	2020 	May 	5 	- 	
Level 2 (Sales Opportunity) 
	
82115 	AJ Hurry 	04-05-20 14:13 	23-05-20 21:28 	2020 	May 	4 	- 	Already asigned 	
82142 	AJ Hurry 	04-05-20 17:00 	23-05-20 21:28 	2020 	May 	4 	- 	Already asigned 	
82163 	Nusan 	04-05-20 21:13 	23-05-20 21:33 	2020 	May 	7 	- 	Already asigned 	
82258 	Nusan 	05-05-20 11:28 	23-05-20 21:33 	2020 	May 	6 	- 	Already asigned 	
82290 	AJ Hurry 	05-05-20 11:29 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82291 	AJ Hurry 	05-05-20 11:30 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82299 	AJ Hurry 	05-05-20 11:30 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82313 	AJ Hurry 	05-05-20 11:30 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82389 	AJ Hurry 	05-05-20 19:52 	23-05-20 21:28 	2020 	May 	5 	- 	Already asigned 	
82469 	Nusan 	06-05-20 11:40 	23-05-20 21:33 	2020 	May 	6 	- 	Already asigned 	
82497 	Nusan 	06-05-20 13:42 	23-05-20 21:33 	2020 	May 	6 	- 	Already asigned 	
82510 	Nusan 	06-05-20 14:56 	23-05-20 21:33 	2020 	May 	6 	- 	Already asigned 	
82537 	Nusan 	06-05-20 19:04 	23-05-20 21:33 	2020 	May 	6 	- 	Already asigned 	
82866 	AJ Hurry 	08-05-20 21:01 	23-05-20 22:58 	2020 	May 	11 	- 	Already asigned 	
82870 	Nusan 	08-05-20 22:21 	23-05-20 21:33 	2020 	May 	11 	- 	Already asigned 	
82925 	AJ Hurry 	10-05-20 2:54 	23-05-20 22:58 	2020 	May 	11 	- 	Already asigned 	
82943 	AJ Hurry 	11-05-20 2:30 	23-05-20 22:58 	2020 	May 	11 	- 	Already asigned 	

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "AFIG" <[email-masked]> 
Sent: Monday, May 25, 2020 3:37:52 PM 
Subject: Re: Not been update within last 14 days 

Hi Sara, 

Checking on this right away. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "AFIG" <[email-masked]> 
Sent: Monday, May 25, 2020 2:53:58 PM 
Subject: Not been update within last 14 days 

Hi Pritish, 

These tickets have not been updated within last 14 days. 

Could you check them and have the assignee to update them asap? 

	

ID 	

Assignee 	

Requested 	

Assigned 	

Year 	

Month 	

Day 	

Quality ID 	

Done action 	

Reason for the SLA Breach 

73950 	

Nusan 	

20-02-20 20:10 	

23-05-20 21:33 	

2020 	

May 	

11 	

'- 		

74663 	

AJ Hurry 	

27-02-20 16:26 	

23-05-20 22:58 	

2020 	

May 	

7 	

'- 		

80124 	

AJ Hurry 	

18-04-20 19:03 	

23-05-20 22:58 	

2020 	

May 	

11 	

'- 		

81948 	

Nusan 	

01-05-20 19:45 	

23-05-20 21:33 	

2020 	

May 	

7 	

'- 		

82001 	

AJ Hurry 	

04-05-20 3:15 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82009 	

AJ Hurry 	

04-05-20 5:54 	

23-05-20 21:28 	

2020 	

May 	

4 	

'- 		

82097 	

AJ Hurry 	

04-05-20 13:37 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82108 	

Yamamoto 	

04-05-20 13:56 	

21-05-20 11:38 	

2020 	

May 	

5 	

'- 		

82115 	

AJ Hurry 	

04-05-20 14:13 	

23-05-20 21:28 	

2020 	

May 	

4 	

'- 		

82142 	

AJ Hurry 	

04-05-20 17:00 	

23-05-20 21:28 	

2020 	

May 	

4 	

'- 		

82163 	

Nusan 	

04-05-20 21:13 	

23-05-20 21:33 	

2020 	

May 	

7 	

'- 		

82258 	

Nusan 	

05-05-20 11:28 	

23-05-20 21:33 	

2020 	

May 	

6 	

'- 		

82290 	

AJ Hurry 	

05-05-20 11:29 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82291 	

AJ Hurry 	

05-05-20 11:30 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82299 	

AJ Hurry 	

05-05-20 11:30 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82313 	

AJ Hurry 	

05-05-20 11:30 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82389 	

AJ Hurry 	

05-05-20 19:52 	

23-05-20 21:28 	

2020 	

May 	

5 	

'- 		

82469 	

Nusan 	

06-05-20 11:40 	

23-05-20 21:33 	

2020 	

May 	

6 	

'- 		

82497 	

Nusan 	

06-05-20 13:42 	

23-05-20 21:33 	

2020 	

May 	

6 	

'- 		

82510 	

Nusan 	

06-05-20 14:56 	

23-05-20 21:33 	

2020 	

May 	

6 	

'- 		

82537 	

Nusan 	

06-05-20 19:04 	

23-05-20 21:33 	

2020 	

May 	

6 	

'- 		

82866 	

AJ Hurry 	

08-05-20 21:01 	

23-05-20 22:58 	

2020 	

May 	

11 	

'- 		

82870 	

Nusan 	

08-05-20 22:21 	

23-05-20 21:33 	

2020 	

May 	

11 	

'- 		

82925 	

AJ Hurry 	

10-05-20 2:54 	

23-05-20 22:58 	

2020 	

May 	

11 	

'- 		

82943 	

AJ Hurry 	

11-05-20 2:30 	

23-05-20 22:58 	

2020 	

May 	

11 	

'- 		

83143 	

AJ Hurry 	

11-05-20 19:00 	

23-05-20 22:58 	

2020 	

May 	

11 	

'- 		

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200 | 
 ] 

	

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