Subject: May Bulletin
From: "Team Freshworks" <[email-masked]>
To: [email-masked]
Date: Mon, 25 May 2020 00:45:10 +0000 (UTC)

We’re well into the second quarter of the year and much like the temperature, things are heating up! Take a look below and see what we’ve got in store Hi there, We’re well into the second quarter of the year and much like the temperature, things are heating up! Take a look below and see what we’ve got in store for you this month. We realize that things can get overwhelming so here is a comprehensive list of all CX conferences so far this year. Freshly Brewed Introducing Freddy AI for CX! For the CX buyer, we have launched a collection of AI and Bot innovations to enable a “bots-first” front line of customer support that also brings agent-assist to the next level. We are the only ones in the market that offer AI for both customer self-service and agent-assist in one convenient package. There are 3 new Freddy AI for CX add-ons that make it easy for businesses of all sizes to adopt AI in their customer support. Freddy Self-Service Aimed at companies taking a bots-first approach to customer self-service Freddy Starter Aimed at companies that want both a bots-first approach to customer self-service and agent-assist features for an AI-powered ticketing experience that drives productivity Freddy Ultimate Aimed at companies with mature customer-facing and agent-facing automations at enterprise scale READ MORE FSM - Offline Availability Prioritize incoming tickets based on created time, response SLA, or resolution SLA with Dynamic Queue Prioritization in Omniroute™. Sorting your ticket queues will reduce ticket wait time, gives your agents enough time to respond and resolve, and help delight customers with faster responses. READ MORE Dynamic Queue Prioritization Prioritize incoming tickets based on created time, response SLA, or resolution SLA with Dynamic Queue Prioritization in Omniroute™. Sorting your ticket queues will reduce ticket wait time, gives your agents enough time to respond and resolve, and help delight customers with faster responses. READ MORE Featured Content Rethink CX with Micah Solomon Join us in this exclusive webinar series (Next episode on June 5), hosted by customer experience expert and best selling author, Micah Solomon and let the brightest minds in CX handhold you to come out of this crisis stronger. Register Now! From Office to Remote - Managing a consistent CX Join CX experts from Freshworks + Wavecell as they address why embracing an omnichannel customer engagement strategy is key to delivering a consistent customer experience. Register Now! Here's what else you need to know Manage tasks in Freshrelease within Freshdesk In times of crisis', your remote team might crave more frequent interaction and may also prefer less meetings when deadlines loom or work is flowing well. At Freshworks, we want to ensure that you stay on top of your projects, and improve your team’s productivity with Freshrelease. By integrating Freshrelease with Freshdesk, you can link dev tasks in Freshrelease within Freshdesk, collaborate better with development teams, and resolve customer issues faster. GET IT FREE FOR 3 MONTHS NOW! Freshworks Customer Communications Programme Initiative to showcase our most valued & happy customers at a broader scale. We love hearing what our customers have achieved using Freshworks and want to share your stories Provide you and your organisation recognition for your accomplishments Bring your stories to life with assets in the most visual way possible Get Involved This newsletter was lovingly curated by the Freshworks team. Think the Freshworks community would benefit from your expertise? Submit your content by emailing [email-masked]. Message sent by Freshworks Inc at Delaware Street, Suite 201, San Mateo, California, USA. Unsubscribe from this list | Unsubscribe from all emails Powered by Freshmarketer