Subject: Ticket #504
From: Pritish Nandi <[email-masked]>
To: Ilma Afzal <[email-masked]>
Date: Sun, 24 May 2020 00:32:25 -0700 (MST)

Hi Ilma, 

Hope you are doing good and staying safe. 

We have a new ticket in Zendesk where the customer is claiming to have submitted forms for validation in Feb 2020 however, till now they have not received the refund. The backebnd shows that the forms are still awaiting validation. We dalso sent them a notification to validate the form on 30/04/2020 03:30 to validate the forms before 29/05/2020. 

Could you please check if his validation has been declined? 

Regards, 
Pritish Nandi