Subject: Yama Ticket- 84597
From: Saurabh Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Akihiko Yamamoto (LSM)" <[email-masked]>
Date: Fri, 22 May 2020 21:27:43 +0000

https://eposaudio.zendesk.com/agent/tickets/84597

Pritish, Yama,

Please explain in this ticket

  *   Why did we not check the firmware version in the screenshot before advising firmware update?
  *   Did we check if the Gaming Suite software version is up to date?
  *   Why did we not tell him that if he does not respond by x date we will follow up with him?

Saurabh Dadu
LiveSalesman
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