Subject: Re: EPOS Audits
From: Natsumi Ono <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Mon, 11 May 2020 15:54:29 -0700 (MST)

Hi Pritish, 

Thank you for feed back! I will check it now. 

Best regards, 

Natsumi 

From: "Pritish Nandi" <[email-masked]> 
To: "Natsumi Ono" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Tuesday, May 12, 2020 12:34:02 AM 
Subject: EPOS Audits 

Hi Natsumi, 

See your feedback. 

82838 

1. Did not correct customer name 
2. Grammatical errors 
3. Incorrect sentence constructions 	

You should always correct the name on the profile and also should add the phone number in the profile as per the procedure. Did not use articles in many places. Sentence construction is not right for example" Please inform me is it solve the issue." or "Again, we are sorry for your inconvenience and look forward to hear from you soon" 

81883 

Added internal note as a public reply which is not sent to the customer. 	

Should have checked the note as it was sent to the customer rather than adding it public note. 

Regards, 
Pritish Nandi