Subject: Re: LSM Joining Case Test - Nafeesh khan
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Mon, 11 May 2020 02:55:06 -0700 (MST)

Hi Deeksha, 

She is good to go. There are grammatical errors however nothing major. Also, I see thoughtful answers here which tells me that she did spend time thinking. 

Regards, 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Monday, May 11, 2020 3:09:33 PM 
Subject: FW: LSM Joining Case Test - Nafeesh khan 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 11 May 2020 at 2:18 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LSM Joining Case Test - Nafeesh khan 

Hi Ma'am, 

Please check the test for Tech Support. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		
	Name 	Nafeesh khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8800705785 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I selected the Blurb 4 because in this email CCE understand the customers query & replied with the correct information which will be helpful for the customer. Even in this mail customer care executive mentioned some useful information like the link & step to track and edit the shipping details. And agent use the Brand name and link which will help the customer to see the order details. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between the good & great customer service is if we receive the customer query through email, chat or by call then its our responsibility to ensure him that he is talking to the right agent and we have to try our best to resolve his query as expected by the customer but there is a little difference if we provide only the resolution for his query and move to the another customer is okay but this consider as a good customer service. 

the best example of great customer service is if we make the customer to feel special or a valuable customer for the company, we can make him/her feel special by starting with the greetings and listen to his/her concern carefully and try to resolve as soon as possible with the perfect resolution, ask for the further assistance and build the repo with the customer then we can say that this is a perfect example of great customer service. 

The main difference between providing good customer service and delivering great customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied, you are also keeping them loyal. 

Or we can say that satisfactory level how much you can satisfy the customer regarding the product & services of the company and to make them believe that they are talking to the professional with the well experienced and knowledgeable customer care representative. 	

	
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