Subject: FW: LSM Joining Case Test - Tanvi Chaudhari
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 11 May 2020 09:40:24 +0000

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 11 May 2020 at 2:27 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: LSM Joining Case Test - Tanvi Chaudhari

Hi Ma'am,

Please evaluate the test for Tech Support.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Tanvi Chaudhari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9711105750
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have selected blurb one because the agent provided all the information related to the delay in tickets neatly and also assured the customer about receiving his tickets soon. Further, the customer service representative also ensured to confirm the delivery address for the hotel that customer was staying at to avoid any confusions or customer contacting us back in with same query. Lastly, the representative paraphrased everything and closed the call.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service involves providing necessary information to the customer and assisting out with the query.   A great customer service however involves going an extra mile for the customer , providing resolution or if the resolution is not available, then providing alternates.  Good customer service provides basic support and great customer service keeps the customers coming for the exceptional services.

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