Subject: DACH region Warranty procedrues.
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nusan Dubey <[email-masked]>, "Sebastien Manin (SEMN)" <[email-masked]>, "Erich Torrild (ERTL)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 30 Apr 2020 08:40:46 +0000

Hi Team,

The Gaming Warranty procedures for DACH region(Germany, Switzerland , Austria) has changed, we are replacing the products via our Customer Service only if it was purchased from Amazon.
If the product was purchased from any resellers/retailers or from Sennheiser website, we have to direct customers to Sennheiser customer service and to resellers.

Please follow the procedures below for DACH region:

  1.  First collect the proof of purchase and check where they purchased the unit
  2.  If it's not from Amazon, please ask customers to contact their point of purchase directly.
  3.  Customer needs to contact Sennheiser/Resellers.
  4.  If the product was purchased form Amazon, collect other required details and submit warranty form.

Sennheiser Contact numbers:
You can provide these numbers to customers

Germany -  [email-masked]<mailto:[email-masked]> , phone +49221 82829284
Switzerland French - [email-masked]<mailto:[email-masked]> , phone +41 434304483
Switzerland German - [email-masked]<mailto:[email-masked]> , phone +41 434304484

Note: If the repalcement is for GSA 601 ear pads then we can send via our Customer service.

Please let me know if you have any questions.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119
+45 2168 4511
Sennheiser Communications A/S* Industriparken 27 * DK-2750 Ballerup * Denmark

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