Subject: Re: Case# 80783, No call control after updating HSUP > EPOS Connect
From: Pritish Nandi <[email-masked]>
To: "Matthew Broadley, MAEY" <[email-masked]>
Date: Mon, 27 Apr 2020 01:27:28 -0700 (MST)

Thank you matt, 

This is noted with thanks. 

Regards, 
Pritish 

From: "Matthew Broadley, MAEY" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, April 27, 2020 1:56:11 PM 
Subject: RE: Case# 80783, No call control after updating HSUP > EPOS Connect 

Hi, 

Ensuring that the 3CX is set to the default softphone should be enough. 

Please find attached an updated softphone compatibility guide. Note that it’s for INTERNAL USE only and not to be shared with customers. 

 Best regards, 

Matthew Broadley 
Product Expert 
Global Support and Service 
+61 426 106 604 

	

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmaey%40eposaudio.com%7Cbdbe0648a83a451423de08d7bb2a4dac%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183662692948150&sdata=XjWLqklzZEKLrK6ZqSHW%2FAEGwFdmEnrHc82b8LxlrY8%3D&reserved=0 | eposaudio.com ] · Follow us here 	

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From: Pritish Nandi <[email-masked]> 
Sent: Monday, 27 April 2020 6:09 PM 
To: Matthew Broadley (MAEY) <[email-masked]> 
Subject: Re: Case# 80783, No call control after updating HSUP > EPOS Connect 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Thank tiy Matt, 

Will advise the customer as per your suggestion. 

Also, could you please send us the updated version of the Softphone compatibility guide? Also, do they have to make changed in EPOS connect? 

Regards, 

Pritish 

From: "Matthew Broadley, MAEY" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 27, 2020 12:43:21 PM 
Subject: Case# 80783, No call control after updating HSUP > EPOS Connect 

Howdy, 

1. Uninstall EPOS Connect and reinstall. 

If the above does not work. 

2. Open task manager (ctrl+shift+esc). 

3. Click Startup. 

4. Right-click EPOS Connect and ensure that it is set to enabled. 

​ 

5. If HSUPConfig.bat exists in the menu ensure that it is also set to enable. 
​ ​ 

6. We now have two options: 

A) Turn 3CX off startup completely (right-click on the 3CX startup entry). 

B) Delay 3CX startup, (the easiest way to do this is using the task scheduler). 

1. Disable 3CX on startup > Open task scheduler > Create Task. 

2. Name: 3CX auto-start > Description can be anything > Run only when the user is logged on > Configure for Windows 10. 

3. Click the triggers tab and click new. 
4. Begin the task: At startup. Under advanced Click Delay task for 30 seconds and check enabled and then click OK. 

5. Click the actions tab > New. 

6. Set Action to Start a program. Click browse and navigate to the 3CX install location and select the 3CX program. Click OK. 

7. Click conditions and uncheck everything. 

8. Set the settings as shown below: 

9. Click OK. 

	

 Best regards, 

Matthew Broadley 
Product Expert 
Global Support and Service 
+61 426 106 604 

	

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113 

	

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