Subject: Case# 80783, No call control after updating HSUP > EPOS Connect
From: "Matthew Broadley (MAEY)" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Apr 2020 07:13:21 +0000

Howdy,

1. Uninstall EPOS Connect and reinstall.

If the above does not work.

2. Open task manager (ctrl+shift+esc).
3. Click Startup.
4. Right-click EPOS Connect and ensure that it is set to enabled.
​
5. If HSUPConfig.bat exists in the menu ensure that it is also set to enable.
​​
6. We now have two options:
A) Turn 3CX off startup completely (right-click on the 3CX startup entry).
B) Delay 3CX startup, (the easiest way to do this is using the task scheduler).
    1. Disable 3CX on startup > Open task scheduler > Create Task.

   2.  Name: 3CX auto-start > Description can be anything > Run only when the user is logged on > Configure for Windows 10.
3. Click the triggers tab and click new.
4. Begin the task: At startup. Under advanced Click Delay task for 30 seconds and check enabled and then click OK.

5. Click the actions tab > New.
6. Set Action to Start a program. Click browse and navigate to the 3CX install location and select the 3CX program. Click OK.
7. Click conditions and uncheck everything.
8. Set the settings as shown below:
9. Click OK.

 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604
Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

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