Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Andrés Figueroa (AFIG) <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Sun, 26 Apr 2020 09:50:03 +0000

Hi Andres,

I agree that it’s a good start to improve our technical content.
We can start with our test cases which are listed in the Test Cases list.
I will make an instruction together with Filip for creation of these videos.
So each agent when test a case, they follow the instruction and make a Video Insight out of that real test case.
We of course have some more popular setup that we can start with them.
I will talk to Filip and inform you what we are going to start with and how to do it.

From: Andrés Figueroa (AFIG) <[email-masked]>
Sent: Saturday, April 25, 2020 11:53 AM
To: Filip Trajkov (FITR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Pritish Nandi <[email-masked]>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

I think these type of videos are great. The video quality is good.

I really miss the sound. You should talk and explain what you do.
Go through the video and write down a script of what you need to say.
Practice a couple of times
Set a table where you can be sited or standing but in a way that you do not have to twist your body to connect things.

I think this is a good activity for you Filip where you can contribute with your knowledge in a way that will benefit the
company more effectively.
We can give you a KPI for the number of videos you can create. My first guess would be 100 a year. Some videos would be smaller than others
and some would come as a request from customers or colleagues.
Please align with Sara to make it part of your deliveries. There will be a pipeline which will need to be prioritized by Sara, Heta and you. This activity
should also be part of the monthly reporting.
Matthew, Josephine or Ali  think about making videos like this too. We need content in the form of videos to help our customers.
We can give this type of videos a name something like: Video Flash,  Video Insights, Video Go, or something else…

There should be some standards like for instance
1.- In the start of the video have all the components lined up in a table
2.- Start by saying :  Welcome to Video….. In this video we will show you ….. “

I do not care about your accents when you speak as long as you are clear and is proper English.
We can do the translations ourselves, this is why there has to be a script which we can translate quickly.

I really hope no one ask me what videos we should make because the need is obvious.
I also know that we have videos made by 5ca but it does not matter, we can remake all of them if we want to. BUT remember that there are some basic videos which
can be made first like Pairing, Connecting, Charging, etc……

@Sara please follow up on this.

Thanks
Andres

From: Filip Trajkov (FITR)
Sent: 25. april 2020 00:06
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Hello Matt,

Please find the videos for connecting the 8851 with audio and CEHS-CI01 cables on the below link

https://1drv.ms/u/s!Am-99IIE0Ob0hy7EAcIAm0ul8gei?e=eanrUC<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2F1drv.ms%2Fu%2Fs!Am-99IIE0Ob0hy7EAcIAm0ul8gei%3Fe%3DeanrUC&data=02%7C01%7Csrak%40eposaudio.com%7C1252aee9b8ba4349853708d7e8fe8149%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637234052149200952&sdata=dozmA%2B5sz99HGlY17uMreL%2BGWkLpLi8FP1nFYpaQumA%3D&reserved=0>

I muted my mic while recording the videos but let me know if you need a videos with explanation.

Best regards,
Filip Trajkov
Product Expert
Global Support and Service
+1 (860) 510-2570
+45 25 35 68 84
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Sent: 24. april 2020 08:11
To: Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

You are all amazing! Thank you.
 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604
Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Csrak%40eposaudio.com%7C1252aee9b8ba4349853708d7e8fe8149%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637234052149220864&sdata=NO0u78%2B%2F%2FTaTSkZIXUsweuZe9ttgE1XCbTuN0n8IKr8%3D&reserved=0> · Follow us here
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From: Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April 2020 10:10 PM
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

I will make the video after I finish my training with the Indian team and Morris, so you will have it by Saturday morning AUS time.

Best regards,
Filip Trajkov
Product Expert
Global Support and Service
+1 (860) 510-2570
+45 25 35 68 84
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Csrak%40eposaudio.com%7C1252aee9b8ba4349853708d7e8fe8149%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637234052149240776&sdata=Jd2VrpSfv5EPxv7dQz9RIrvu34OMozB4E%2Fl1TAANYZo%3D&reserved=0> · Follow us here
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From: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Sent: 24. april 2020 08:05
To: Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Good morning Filip,

The rear ports look identical so it should not be an issue. Your assistance is greatly appreciated.

 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604
Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Csrak%40eposaudio.com%7C1252aee9b8ba4349853708d7e8fe8149%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637234052149260688&sdata=ONa5KmNaneyPBWfDSJSjL7tOYDaZ7yXnKhkYafzYR1Q%3D&reserved=0> · Follow us here
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From: Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April 2020 10:00 PM
To: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Hey Matt,

I can do this video with Cisco 8851, since I have this model in the US lab.
The only difference between these 2 models is the USB port and Bluetooth on 8851, otherwise they are the same.

Let me know if this works for you.

Best regards,
Filip Trajkov
Product Expert
Global Support and Service
+1 (860) 510-2570
+45 25 35 68 84
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Sent: 24. april 2020 01:59
To: Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Hi,

If possible, we should let Sara enjoy her birthday. She has been working flat out for a long time!
I’m sure her family and partner miss her.
 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604
Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

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From: Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April 2020 3:39 PM
To: Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Cc: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Hi Sara,

Do you have plan to go to office ?
We have 8841 in lab also 8845

/
Ali
Sent from my iPhone

On 24 Apr 2020, at 06.16, Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>> wrote:

Hi,
Hopefully we do not only have that phone in denmark, but if we do, we need to make an effort to get this done.

From: Matthew Broadley (MAEY)
Sent: 24. april 2020 04:13
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Muhammad Ali (MUAI) <[email-masked]<mailto:[email-masked]>>
Cc: Filip Trajkov (FITR) <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Andrés Figueroa (AFIG) <[email-masked]<mailto:[email-masked]>>
Subject: Video showing connection of CEHS-CI 01, SDW > Cisco 8841

Hi Sara & Ali,

My local sales team has asked me if we can put together a quick video showing how to connect an SDW to a CISCO 8841 via CEHS-CI 01 and the audio cable.
Dip and ABC settings also need to be shown. Are either of you able to assist with this today? We need it by Monday AEST.
If not, please let me know, and I’ll arrange an alternate solution. The video does not need to be fully produced and is being used by our sales team and our disty (internal use). I can edit the attached doc for the EHS cable.

 Best regards,
Matthew Broadley
Product Expert
Global Support and Service
+61 426 106 604

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

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From: Ty Koers (TYKO) <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April 2020 12:05 PM
To: Ryan St John <[email-masked]<mailto:[email-masked]>>
Cc: Matthew Broadley (MAEY) <[email-masked]<mailto:[email-masked]>>
Subject: RE: ATO Document

Hi Matt

See attached from Ryan.

The video would need to cover what’s in this document.
NOTE: The reference in the doc to change dip switches is being removed. I’d suggest the video suggest that no changes will need to be made to them.

Thanks mate.

Best regards,
Ty Koers
Area Sales Manager – Australia North
+61 422 370 887

Suite 4, Level 4, Building B · 11 Talavera Road · North Ryde · NSW 2113

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From: Ryan St John <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 April 2020 12:00 PM
To: Ty Koers (TYKO) <[email-masked]<mailto:[email-masked]>>
Subject: ATO Document

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Ty,

The video would need to cover the items in the attached word doc.

NOTE: The reference in the doc to change dip switches is being removed. I’d suggest the video suggest that no changes will need to be made to them.

Cheers

Ryan

Ryan St John
Sales and Marketing Manager
M:+61 438 283 110
T: 1300 650 571
F: 1300 363 110
E: [email-masked]<mailto:[email-masked]>
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