Subject: Re: Monday to Friday next week
From: Saurabh Dadu <[email-masked]>
To: Andrés Figueroa (AFIG) <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Sun, 26 Apr 2020 07:31:17 +0000

Hi Andres,

This is noted.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Andrés Figueroa (AFIG) <[email-masked]>
Sent: 26 April 2020 2:51 AM
To: Saurabh Dadu <[email-masked]>
Cc: Pritish Nandi (LSM) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Monday to Friday next week

Hi Dadu,

From Monday Nusan and AJ will start doing tickets but Gaming only. We are in crisis due to the high volume and we will have to fix that immediately.

Sara and Heta will take the management of Gaming and will help Josephine to gain control. Josephines main task next week will be to work on her own tickets and lift the quality of them.

Sara and Heta will make sure that happens.

I expect next week that Sara and Heta together with the Gaming team, now including AJ and Nusan, can clear things up if they work with focus for a week.  The plan is still that Nusan and AJ work

with Enterprise but right now we have to help Gaming.

So the training for now is over for the Indian team.

Matthew will continue his training with the Japanese team. So please remember this does not affect them.

Filip will be also busy with full trainings for the new agents in the US, Morris and Jason.

Thank you for the support

Andres