Subject: Spin & Win Wheel Issue
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Wed, 16 Sep 2015 23:25:24 +0530 (IST)

Spin & Win Wheel Issue 

From: Andrew Alsdurf 

Date: Wed, 16 Sep 2015 at 7:34pm 

Category: Urgent Messages 

Team, 

It has come to our attention that there is a problem with the Spin & Win Wheel. At this time, when a Member spins the Spin & Win Wheel, the number of Spins they have saved up is not decreasing. 

So, if a Member has 5 Spins and he redeems one by spinning the Wheel, afterwards he will still have 5 Spins. As a result of this, Members are able to continue spinning the Spin & Win Wheel without using up the Spins they have saved up. However, once a Member reaches our daily limit of 20 Spins, our system will not allow them to Spin further. 

At this time, our Technology Team is looking into what is causing this problem and how to fix it. In the meantime, please be aware that Members will be able to continue spinning the Wheel even when they should have run out of Spins. 

We do not expect a lot of Members to contact us about this issue, since the error allows Members to obtain rewards they should not have, but for any Members that do Chat with us, please thank them for reporting the error to us and let them know that our Technology Team is looking into the issue and hopes to have it fixed within 1-2 business days. Please do not escalate these – since there is no new information we need from the Member, and since resolution is already in process by our Technology Team, there is nothing additional we would tell the Member through the Resolution Center. 

Thanks and let me know if you have questions! 

R egards, 
Pritish Nandi