Subject: Agent Availability Complaint from Client
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 15 Sep 2015 00:03:00 +0530 (IST)

Team, 

We have again received a complaint from Susan reason being agent were not available to take chats and were all under invisible mode. Attached is the screenshot where Soumya, Chetan and Mayank were invisible. 

Mayank was on two chats so there is no issue going invisible however Chetan and Soumya were on one chat each. 

From now on nobody will go invisible even if they are on Maximum chat. You need to keep yourself available so that you do not have to switch between these two and the chances of error are less. 

Please follow religiously. 

R egards, 
Pritish Nandi