Subject: Signup Errors
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Fri, 11 Sep 2015 19:08:31 +0530 (IST)

Signup Errors 

From: Andrew Alsdurf 

Date: Thu, 10 Sep 2015 at 3:41am 

Category: Urgent Messages 

It has come to my attention that several Tickets are being escalated for Members that have Sign-up Errors. 

This is not correct and needs to stop immediately . 

A Sign-up Error is not an acceptable reason to escalate a Chat by itself. A Sign-up Error means that an account MIGHT match another account. It is the Chatting Operator’s job to find out for sure if the accounts match before escalating. You there is nothing else suspicious about the account (matching IPs, etc.), then you do not escalate. 

There are thousands of Blank Sign-up Errors Currently in our system. A Blank Sign-up Error is an account with a Sign-up Error that does not contain a matching Member ID or Email address. It is Blank. Blank Sign-up Errors are useless and should be ignored. We are working on an ongoing process to fix this problem, but for now, you should ignore all Sign-up Errors that do not contain a connecting Member ID or Email Address. 

Additionally, many Sign-up Errors only connect accounts with Similar addresses that are not the same. 

A Similar address is not an acceptable reason to escalate by itself because every Apartment, Suite, Condo, Room, etc. is considered separate will cause a Sign-up Error, but is not the same address as others within the same building. Unless we have reason to believe that a Member was incorrect or deceitful in the Apartment#/Suite#/Etc that they provided two accounts that share different Apartments/Suites/etc in the same building are not fraudulent. 

Unless the Member has one of the following in addition to a similar address, they should not be escalated: 
- Matching IPs 
- An Identical name 
- The Member has knowledge of the other account that they should not have (like if one Member knows the other Member’s earnings, etc.) 
- Both Members replied in the same ticket (without us previously emailing them both in the same ticket) 

Please do not escalate tickets based on a Sign-up Error, without first investigating the Sign-up Error to verify that both accounts legitimately match their full Address or IPs. 

Thank you! 

R egards, 
Pritish Nandi