Subject: Cash Search Inquiries
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>
Date: Fri, 11 Sep 2015 19:07:47 +0530 (IST)

Cash Search Inquiries 

From: Andrew Alsdurf 

Date: Wed, 9 Sep 2015 at 9:05pm 

Category: Urgent Messages 

Team, 

It has come to my attention that there has been a change to the rewards we are offering for the Cash Search. 

Currently we are offering credit the following credit for each day: 
1st Qualified Search: $0.01 
All additional Qualified Searches: $0.01 for every two Qualified Search (So, 2 searches = $0.01) 
Maximum Search credit per day: $0.15 

Previously, we offered $0.01 for the first 5 Qualified Searches , switching to $0.01 for every two searches with their 6th Search. This is no longer the case. 

Unfortunately, when this change was made, the Search page was NOT updated to show the new rewards we are offering. So, Members will contact us complaining that they are supposed to receive $0.01 for the first 5 searches. Please tell them the following response: 

“Thank you for contacting us about this. Please be aware that at this time, each day we are offering credit of $0.01 for your first qualified Search, and credit of $0.01 for every two qualified Searches after that. We have updated our Resolution Center to reflect this, however, due to communication with our Search Provider, there has been a delay in updating the information on the Search page. We appreciate your patience as we get this page updated, however, I can confirm that at this time we are offering $0.01 for your first qualified Search and $0.01 for every two searches after that.” 

If Members persist, please inform them: “We do appreciate your feedback. We will be addressing this issue with any future updates to the Cash Search page, to help ensure the information available on the Cash Search page is up-to-date. Thank you for your understanding!” 

At this time, I have updated all KB articles regarding Cash Search, so you are welcome to include a link to one of our KB articles explaining Cash Search. If Members persist even after they fully understand the credit rewards we are offering, or if they threaten us, please escalate. 

R egards, 
Pritish Nandi