Subject: Re: Sign up error
From: Pritish Nandi <[email-masked]>
To: Arun Kumar <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Rahul Pal <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, Romesh Singh <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Thu, 3 Sep 2015 23:47:06 +0530 (IST)

Team, 

There is a update in this procedure. Please go through this below. 

    * You need to check every account for Sign up error. 
    * You need to check if you have a dupe account for the IP, Address, or member (with name and address) 
    * For any IP match even if that is very old that needs to be escalated as the client would like to have a look in to those account. 
    * Also if you have sign up error with no data still the client would like to know about them. So please escalate those as well. 
    * I will clarify with client more in regards to the Address match and if the other account is cleaned or deleted. 
    * You need to send any IP matching, address matching, name matching cases to review. (Please deal with the chat as normal however need to escalate it after the chat ends in "Review Queue" with the correct notes. Please find below an example. 
IBD:123456, Member account has a sign up error (Infraction: ip Member-Referrer Match). The date it was showing is " 23 Aug 2008 11:27:54 am ". Please review and assist further. 

Original update from Susan. 

Pritish, 
For IP Member match with a date that old we will still want to take a look at the account. 
If it shows Sign Up Error and no data when you select the link then we can't locate those dupe accounts. 

We have had many tickets come over with Sign Up Error with actual account IDs listed not found so we definitely want to know about those as well. 

From: "Pritish Nandi" <[email-masked]> 
To: "Arun Kumar" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Devender Madan" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Rahul Pal" <[email-masked]>, "Rahul Singh" <[email-masked]>, "Ramananda " <[email-masked]>, "Romesh Singh" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "admin" <[email-masked]> 
Sent: Wednesday, September 2, 2015 4:44:24 AM 
Subject: Sign up error 

Guys, 

Going forward you need to check each chat for Sign up error. I have attached the screenshot for the same so that you can understand where to look for it. 

Members get Sign up error in violation to the IBD terms. Like another account same address, same IP address and same email etc. This needs to be escalated to review to further check and eliminate any fraud accounts. 

You need to deal with the query normally however you need to escalate the case after the chat is over under "Review". 

This cannot be missed at all. 

R egards, 
Pritish Nandi