From: Pritish Nandi <[email-masked]>
To: "Sona Kala . Chakma" <[email-masked]>
Date: Sat, 31 Oct 2015 06:22:00 +0530 (IST)

Please accept our sincere apology with regards to this matter. 

We maintain high standards of quality inspection, however there might be an imperfection that managed to crept-in despite our all efforts. 

Rest assured that we will do our best to assist you. 

Your case has already been assigned to one of our customer support representatives and he will be contacting you within 1 - 2 BUSINESS days. 

Kindly email us again if you need further assistance. 

Regards, 

Chris 

Customer Support 

R egards, 
Pritish Nandi