Subject: ZxChat - [email-masked]
From: [email-masked]
To: [email-masked]
Date: Sat, 31 Oct 2015 05:45:44 +0530 (IST)

[ 05:45 ] Sona  Kala . Chakma: Cs has not received his package which is over 40days now. He has requested for a full refund. The item amount is 21.60. Please confirm if it is okay to give full refund.

This is the Cs last message"i checked with local post. still not there.
dont drag this. its now long time. so please give me a full refund."
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Regards,
David

[ 05:47 ] Sona  Kala . Chakma: Please accept our apology for the inconvenience. 
Your case has already been assigned to one of our customer support representatives and he will be contacting you within 1 - 2 BUSINESS day.
Kindly email us again if you need further assistance.

Regards,
David
Customer Support

[ 05:56 ] Sona  Kala . Chakma: Thank you for contacting us.

Please confirm delivery address is correct.

 CLAUDIA VALDIVIA
 31 PAYSON RD
 PEQUANNOCK NJ
 07440-1107
 United States
 (973) 706-6220
 [email-masked]  

Anyway, have you tried checking on your local post office?
It might be that the package was there and just waiting for collection.

Kindly check and contact us back then for us to give resolution to this issue.

We appreciate your patience.

Regards,
Robin
Customer Support