Subject: Missions - Please Review!
From: Pritish Nandi <[email-masked]>
To: "Rahul Singh" <[email-masked]>, "Binod Joshi" <[email-masked]>, "Ravi Parkash . Gupta" <[email-masked]>, "Devender Madan" <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Mayank k . arora" <[email-masked]>, "Ramananda " <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Romesh Singh <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Arun Kumar <[email-masked]>, Rahul Pal <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>
Date: Thu, 24 Sep 2015 23:07:57 +0530 (IST)

Missions - Please Review! 

From: Susan Ramaswamy 

Date: Thu, 24 Sep 2015 at 9:07pm 

Category: Training Tickets 
If a member comes into chat and states that a Mission that was available earlier or the day(s) before but is no longer available currently DO NOT FORWARD these onto Resolution as an issue/escalation. 

    * If a Mission is no longer available this means that the Mission was completed or closed by the Mission(Survey) Provider. DO NOT ESCALATE 

If a Member is having an issue accessing the Mission and it is showing available but cannot open then this may be that the MISSION is closed by the MISSION provider. DO NOT ESCALATE 

If the Member is seeing a message that they are too far from the Mission but are actually on location/site THEN tell the member to make sure they have GPS enabled. DO NOT ESCALATE 

If a member states that they submitted a Mission successfully and it has been over 14 days and they have not received credit and it is not showing as Pending then the Member Submission was not approved by the Mission provider. Only Escalate if member demands crediting. 

R egards, 
Pritish Nandi