Subject: Fw: India team training 8 Aoril
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Arjun LSM AJ <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 8 Apr 2020 05:06:38 +0000

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 08 April 2020 12:24 AM
To: Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>; Saurabh Dadu <[email-masked]>; Arjun LSM AJ <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Filip Trajkov (FITR) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Andrés Figueroa (AFIG) <[email-masked]>
Subject: India team training 8 Aoril
When: 08 April 2020 11:30-20:30.
Where: Microsoft Teams Meeting

Booked for training

Trainers
Please make sure you note attendance by writing the  name of the agents that participate
Please ask questions from the day before.

Agents
Please remember to ask questions and take notes. You will be asked the next day questions of your previous day to see if you remember anything.

Trainer
AREAS TO COVER

TOPICS
Trainer
MODULE 7
IMPACT 5000 Specifications
MB

IMPCAT 5000 Features
MB

IMPCAT 5000 Accessories
MB

IMPCAT 5000 Connection
MB

IMPCAT 5000 Settings and call handling
MB
MODULE 4
DECT Products
CK

Call Control
CK

IMPACT SD, Office, Pro Style
CK

IMPACT SDW
CK

Troubleshooting steps and procedures
CK
MODULE 8
HSUP
MA

HSUP Freeware introduction
MA

Installing
MA

Features
MA

HSUP Manager Introduction
MA

Web client
MA
MODULE 9
Zendesk & Jira
FT

Principles of Issues Handling
FT

Knowledge base & Knowledge Capture
FT

Compatibility Guide
FT

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