Subject: Re: Order Modification - EH-202004131941-133173
From: HFL Support Team <[email-masked]>
To: "- Dr. Sam Robbins -" <[email-masked]>
Cc: Jessica Stephenson <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 20 Apr 2020 23:24:36 +0530

Hi Jessica

This customer has received 3 BBE instead of 3 BFO that was supposed to be
sent, please check and explain why was he sent 3 BBE when his order was for
3 BFO. And we need to ship him 3 BFO as soon as we can.

We look forward to hearing from you.

Regards
Dave

On Sat, Apr 18, 2020 at 12:36 AM - Dr. Sam Robbins - <[email-masked]>
wrote:

> Thank you
>
> On Fri, Apr 17, 2020 at 11:33 AM Jessica Stephenson <
> [email-masked]> wrote:
>
>> It looks like we made a mistake when updating the order. We will get 3
>> BFO shipped out at our expense.
>>
>>
>>
>>
>>
>>
>>
>> Jessica Stephenson  |  Processing Manager
>>
>> *Specialty Fulfillment Center Inc*
>>
>> 3 - 17th Avenue South
>>
>> Nampa, Idaho 83651
>>
>> 208.466.2647
>>
>> [email-masked]
>>
>>
>>
>>
>>
>> Complete Customer Fulfillment Management
>>
>>
>> SFC is committed to delivering a full range of order fulfillment
>> solutions in an easy-to-implement, cost effective friendly manner
>>
>> Experience Matters
>>
>>
>>
>> *From:* HFL Support Team <[email-masked]>
>> *Sent:* Friday, April 17, 2020 10:50 AM
>> *To:* Jessica Stephenson <[email-masked]>
>> *Cc:* [email-masked]; [email-masked]; Dr. Sam Robbins <
>> [email-masked]>
>> *Subject:* Re: Order Modification - EH-202004131941-133173
>>
>>
>>
>> Hi Jessica
>>
>>
>>
>> Please confirm what did you ship in the order EH-202004131941-133173.
>>
>> The customer said he received 1 BPO (that should have been removed from
>> the order)  and he was supposed to receive 3 BFO instead.
>>
>>
>>
>> @Deb ([email-masked]) <[email-masked]> Please check and
>> get 3 BFO to be shipped out on priority as the customer is very upset.
>>
>>
>>
>> Thanks
>>
>> Dave
>>
>>
>>
>> On Tue, Apr 14, 2020 at 6:58 PM Jessica Stephenson <
>> [email-masked]> wrote:
>>
>> The order has been updated.
>>
>>
>>
>> Jessica Stephenson  |  Processing Manager
>> Specialty Fulfillment Center Inc
>> 3 - 17th Avenue South
>> Nampa, Idaho 83651
>> 208.466.2647
>> [email-masked]
>>
>>
>> Complete Customer Fulfillment Management
>>
>> SFC is committed to delivering a full range of order fulfillment
>> solutions in an easy-to-implement, cost effective friendly manner
>> Experience Matters
>>
>> -----Original Message-----
>> From: [email-masked] <[email-masked]>
>> Sent: Monday, April 13, 2020 6:46 PM
>> To: Jessica Stephenson <[email-masked]>
>> Cc: [email-masked]; [email-masked]
>> Subject: Order Modification - EH-202004131941-133173
>>
>> Hi Jessica,
>>
>> Please remove BPO-29UPSELL from the said order.
>>
>> @Deb: Please refund the customer accordingly.
>> ZD: 88979
>>
>> --
>> Thank you,
>> Adam
>> HFL Customer Support
>>
>>