Subject: RE: Order Modification - EH-202004131941-133173
From: Jessica Stephenson <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Dr. Sam Robbins" <[email-masked]>
Date: Fri, 17 Apr 2020 18:33:26 +0000

It looks like we made a mistake when updating the order. We will get 3 BFO shipped out at our expense.

Jessica Stephenson  |  Processing Manager
Specialty Fulfillment Center Inc
3 - 17th Avenue South
Nampa, Idaho 83651
208.466.2647
[email-masked]<mailto:[email-masked]>

Complete Customer Fulfillment Management
[SFC Logo]
SFC is committed to delivering a full range of order fulfillment solutions in an easy-to-implement, cost effective friendly manner
Experience Matters

From: HFL Support Team <[email-masked]>
Sent: Friday, April 17, 2020 10:50 AM
To: Jessica Stephenson <[email-masked]>
Cc: [email-masked]; [email-masked]; Dr. Sam Robbins <[email-masked]>
Subject: Re: Order Modification - EH-202004131941-133173

Hi Jessica

Please confirm what did you ship in the order EH-202004131941-133173.
The customer said he received 1 BPO (that should have been removed from the order)  and he was supposed to receive 3 BFO instead.

@Deb ([email-masked])<mailto:[email-masked]> Please check and get 3 BFO to be shipped out on priority as the customer is very upset.

Thanks
Dave

On Tue, Apr 14, 2020 at 6:58 PM Jessica Stephenson <[email-masked]<mailto:[email-masked]>> wrote:
The order has been updated.

Jessica Stephenson  |  Processing Manager
Specialty Fulfillment Center Inc
3 - 17th Avenue South
Nampa, Idaho 83651
208.466.2647
[email-masked]<mailto:[email-masked]>

Complete Customer Fulfillment Management

SFC is committed to delivering a full range of order fulfillment solutions in an easy-to-implement, cost effective friendly manner
Experience Matters

-----Original Message-----
From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 13, 2020 6:46 PM
To: Jessica Stephenson <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Order Modification - EH-202004131941-133173

Hi Jessica,

Please remove BPO-29UPSELL from the said order.

@Deb: Please refund the customer accordingly.
ZD: 88979

--
Thank you,
Adam
HFL Customer Support