Subject: Training 10 April
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>,Andrés Figueroa (AFIG) <[email-masked]>, "Filip Trajkov (FITR)" <[email-masked]>
Date: Wed, 8 Apr 2020 18:32:07 +0000

Booked for training

Trainers
Please ask questions from the day before.
Please raise real cases and ask agents to propose troubleshooting instruction.

Agents
Please remember to ask questions and take notes.
Please try to review the provided training modules to memorize them gradually.

RESPONSIBLE
AREAS TO COVER

TOPICS
Trainer
MODULE 4
DECT Products
SA

Cal Control
SA

IMPACT SD, Office, Pro Style
SA

IMPACT SDW
SA

Troubleshooting steps and procedures
SA
MODULE 10
Type of equipment in the Lab
SA

Usage
SA

Compatibility Guide
SA

Compatibility Guide backend
HN

Testing procedures
HN
MODULE 12
Communication etiquette
HN

Written communication
HN

General writing guidelines
HN

Verbal communication
HN

Phone calls
HN
MODULE 7
IMPACT 5000 Specifications
FT

IMPCAT 5000 Features
FT

IMPCAT 5000 Accessories
FT

IMPCAT 5000 Connection
FT

IMPCAT 5000 Settings and call handling
FT

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>  <https://twitter.com/Epos_audio>   <https://www.linkedin.com/company/eposaudio/>

​

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