Subject: LMOD Ticket
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Thu, 26 Mar 2020 04:11:56 -0700 (MST)

Hi Deeksha,We have completed all LMOD pending tickets for T1 Overflow. So we do not have anything pending. Any new tickets which come through are completed then and there. As per Charlotte, we are supposed to check tickets escalate to T2 and find any T1 tickets and complete them which we are doing. 
Regarding Nusan, He was trained on HFL when we were working from Office. However, test chat's were pending. I am completing the test chats for him and update you further. He is already trained and working on TXT, COLO, JW, DOHA, SSBS, LM, UTU.No chat missed in JW, Doha, TXT, COLO, HFL yesterday and today. Regards,
Pritish Nandi