Subject: Re: Website Price Error
From: "- Dr. Sam Robbins -" <[email-masked]>
To: [email-masked]
Cc: manager <[email-masked]>, "Ali Raza (Google Docs)" <[email-masked]>
Date: Sat, 14 Mar 2020 10:30:05 -0700

Hi Adam - the screen shots are from 2 different order forms, correct? So,
where did this customer order from?

thanks

On Sat, Mar 14, 2020 at 5:41 AM <[email-masked]> wrote:

> Hi Dr. Sam,
>
> A customer just called in to cancel the order due to price mismatch. The
> website says 32.97 each for 6 bottles of CholesLo while the order total
> comes down to $299.82
>
> If we calculate 32.97 for 6 bottles the total should've been - $197.82
> But, if we calculate 49.97 for 6 bottles, the total would be - $299.82
> (See attached)
>
> This error made the customer furious and he wanted to cancel the order
> (EH-202003140818-166168).
>
> Please ask the developer to take care of the website and resolve this
> issue asap as customers are getting confused due to this.
>
> --
> Thank you,
> Adam
> HFL Customer Support